GENERAL (serv.man8). SHARP ECR EPOS POLICY - Sharp EPOS Handy Guide

general (serv.man8) handy guide
Model
GENERAL (serv.man8)
Pages
21
Size
66.06 KB
Type
PDF
Document
Handy Guide
Brand
Device
EPOS / SHARP ECR EPOS POLICY
File
general-sm8.pdf
Date

Read Sharp GENERAL (serv.man8) Handy Guide online

ECR / EPoS TECHNICAL SUPPORT
HOT-LINE NUMBER
0161 204 2625
(
For Dealer Technical Enquiries only)
ELECTRONIC CASH REGISTER
SERVICE POLICY
FOR
«DEALER_NAME»
JANUARY  2003
CONTENTS
1.0
Sub Dealers
2.0
Dealer Service Responsibilities
3.0
Equipment Alterations
4.0
Service Manuals
5.0
Training
6.0
Technical Support
7.0
Spare Parts / Spare Parts Policy
8.0
Warranty Registration
9.0
Warranty Repairs
10.0
Damaged in Transit
11.0
Repair of out of Warranty Units
12.0 
Cash Register Approved Contractors
13.0 
Appendix 1
14.0 
Appendix 2
15.0 
Appendix 3
16.0 
Appendix 4
1.0  Sub Dealers
1.1
It is not permissible for any Sharp Approved Dealer to supply Electronic Cash Registers
or peripherals to any other dealer/branch without the written authorisation of Sharp
Electronics (UK) Ltd.
Any Dealer/branch supplied in such a manner will not receive Sharp's support.
2.0  Dealer Service Responsibilities
2.1
It is the Dealer's responsibility to carry out the following points: -
a.
To inform the customer of the warranty and service arrangements for the
equipment.
b.
To instruct the customer of the correct specification.
c.
To properly install the machine, carrying out the key operator training. To ensure
that the correct programming and operation of the Cash Register is understood
by the customer, including the installation and replacement of any consumables.
d.
To always provide prompt and efficient service to their customers with Sharp
Cash Register products.
e.
To ensure that an engineer carries out all service calls who has successfully
completed a Sharp Technical Training Course, for the model in question.
f.
To keep accurate records of machine service history.
g.
To carry out fully and promptly any modification that may be required by Sharp
to any of the Cash Registers the Dealer has sold.
h.
Dealers must hold a minimum spare parts stock for each model, to be able to
maintain their machines in satisfactory condition.
IMPORTANT
It is the Dealer's responsibility to provide the warranty service for the duration of the
warranty period to the customer.
The warranty provided by Sharp Electronics (UK) Ltd is to the dealer, not the dealer’s
customer. This warranty commences from the purchase date of the machine by the
dealer and is subject to the relevant Warranty Registration Card or a letter head
containing model numbers and corresponding serial numbers being returned to the ECR
/ EPOS Technical Department at Sharp within seven days of the purchase date.
Page of 21

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Here you can read online and download Sharp GENERAL (serv.man8) Handy Guide in PDF. GENERAL (serv.man8) handy guide will guide through the process and help you recover, restore, fix, disassemble and repair Sharp GENERAL (serv.man8) EPOS. Information contained in service manuals typically includes schematics / circuit diagrams, wiring diagrams, block diagrams, printed wiring boards, exploded views, parts list, disassembly / assembly, pcb.