Read Sharp GENERAL (serv.man8) Handy Guide online
6.
Return of Service Parts
Sharp will not normally accept back correctly supplied parts. In unusual circumstances, return
may be accepted,
may be accepted,
after prior agreement
, but will incur a re-stocking charge. If agreement is
reached, you will be issued with a returns reference number, this must be quoted on the
outside of the parcel you are returning. All details regarding the return have been logged
against this reference number.
outside of the parcel you are returning. All details regarding the return have been logged
against this reference number.
ANY PARCELS RECEIVED WITHOUT A RETURNS REFERENCE NUMBER
WILL NOT BE ACCEPTED. THESE CONSIGNMENTS WILL BE RETURNED TO
SENDER BY RECORDED CARRIER.
7.
Progressing Spares Orders
When making enquiries concerning a spare parts order please try to have the following
information available:
information available:
ACCOUNT NUMBER, ORDER NUMBER, PART
NUMBER,DESCRIPTION OF PART, MODEL NUMBER and if possible the S.U.K Reference
Number from our delivery note.
Number from our delivery note.
8.
Continuity of Supply
Sharp guarantees the availability of service parts for the following periods from the date
of final production of the product. These are minimums and we would always do our best to
of final production of the product. These are minimums and we would always do our best to
supply outside these periods.
Cosmetic Parts
1 Year
Mechanical/Electrical Components
5 Years
Electronic Components
7 Years
Dependent on type of product manufactured as of 1999 the parts availability is:
Cosmetic Parts/Printed Literature
1-3 Years
Framework Parts
3-5 Years
Performance Mechanical/Electrical
7 Years
9. Printed Circuit Boards
Replacement Printed Circuit Boards are not normally available for Consumer Products.
P.W.B.s are repairable to component level.
P.W.B.s are repairable to component level.
10.
Parts Prices
All parts are chargeable.
Spare parts prices are reviewed each April, although prices may change without prior notice,
every effort will be made to give customers reasonable notice of any such change.
All Orders with a value of less than £20.00 are subject to a £2.50 minimum order charge.
11.
Payment
Payment must be made within 30 days of invoice (see full terms and conditions of sale on
back of Despatch Note and Invoice).
12.
Service Manuals and Technical Data
Consumer products service literature is available from our publications distributor:
D & G
Tel: 01282 419805
Martin Street,
Fax: 01282 419807
Burnley, Lancs.
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