GENERAL (serv.man8). SHARP ECR EPOS POLICY - Sharp EPOS Handy Guide. Page 9

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6.
Return of Service Parts
Sharp will not normally accept back correctly supplied parts. In unusual circumstances, return
may be accepted, 
after prior agreement
, but will incur a re-stocking charge.  If agreement is
reached, you will be issued with a  returns reference number, this must be quoted on the
outside of the parcel you are returning.  All details regarding the return have been logged
against this reference number.
                      ANY PARCELS RECEIVED WITHOUT A RETURNS REFERENCE NUMBER
            WILL  NOT BE ACCEPTED. THESE CONSIGNMENTS WILL BE RETURNED  TO
SENDER BY  RECORDED CARRIER.
7.
Progressing Spares Orders
            When making enquiries concerning a spare parts order please try to have the following
            information available: 
ACCOUNT NUMBER, ORDER NUMBER, PART
NUMBER,DESCRIPTION OF PART, MODEL NUMBER and if possible the  S.U.K Reference
Number
 from our delivery note.
8.
Continuity of Supply
            Sharp guarantees the availability of service parts for the following periods from the date
            of final production of the product. These are  minimums and we would always do our best  to
supply outside these periods.
            Cosmetic Parts
1 Year
            Mechanical/Electrical Components
5 Years
            Electronic Components
7 Years
Dependent on type of product  manufactured as of 1999 the parts availability is:
Cosmetic Parts/Printed Literature
1-3 Years
Framework Parts
3-5 Years
Performance Mechanical/Electrical
   7 Years
9.         Printed Circuit Boards
            Replacement Printed Circuit Boards are not normally available for Consumer Products.
            P.W.B.s are repairable to component level.
10.
Parts Prices
            All parts are chargeable.
            Spare parts prices are reviewed each April, although prices may change without prior notice,
every effort will be made to give customers reasonable notice of any such change.
      All Orders with a value of less than £20.00 are subject to  a £2.50 minimum order charge.
11.
Payment
            Payment must be made within 30 days of invoice (see full terms and conditions of sale on
back of Despatch Note and Invoice).
12.
Service Manuals and Technical Data
            Consumer products service literature is available from our publications distributor:
D & G
Tel:  01282 419805
Martin Street,
Fax: 01282 419807
Burnley, Lancs.
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