DCR-TRV725E, DCR-TRV730E, DCR-TRV828E, DCR-TRV830E - Sony Movie Service Manual (repair manual). Page 68

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If you run into any problem using your camcorder, use the following table to troubleshoot the
problem. If the problem persists, disconnect the power source and contact your Sony dealer or
local authorized Sony service facility. If “C:ss:ss” appears on the screen or the display
window, the self-diagnosis display function has worked. See page 190.

• The POWER switch is not set to CAMERA.

c Set it to CAMERA. (p. 26)

• The tape has run out.

c Rewind the tape or insert a new one. (p. 24, 39)

• The write-protect tab is set to expose the red mark.

c Use a new tape or slide the tab. (p. 24, 25)

• The tape is stuck to the drum (moisture condensation).

c Remove the cassette and leave your camcorder for at

least  1 hour to acclimatize. (p. 209)

• While being operated in CAMERA mode, your camcorder

has been in the standby mode for more than 3 minutes.

c Set the POWER switch to OFF (CHG) and then to

CAMERA again. (p. 26)

• The battery pack is dead or nearly dead.

c Install a fully charged battery pack. (p. 15, 16)

• The viewfinder lens is not adjusted.

c Adjust the viewfinder lens. (p. 30)

• STEADYSHOT is set to OFF in the menu settings.

c Set it to ON. (p. 107)

• FOCUS is set to MANUAL.

c Set it to AUTO. (p. 65)

• Shooting conditions are not suitable for autofocus.

c Set FOCUS to MANUAL to focus manually. (p. 65)

• The LCD panel is open.

c Close the LCD panel. (p. 28)

• The tape is the standard 8 tape.

c Use Hi8 

/Digital8   tapes. (p. 114)

• The contrast between the subject and background is too

high. This is not a malfunction.

• This is not a malfunction.

• Slow shutter, low lux or Super NightShot mode is

activated. This is not a malfunction.

A vertical band appears when you
shoot a very bright subject.

Some tiny white spots appear on the
screen.

A vertical band appears when you
shoot a subject such as lights or a
candle flame against a dark
background.

START/STOP does not operate.

The power goes off.

The image on the viewfinder screen
is not clear.

The autofocusing function does not
work.

The SteadyShot function does not
work.

The picture does not appear in the
viewfinder.

You cannot record in the LP mode.

(Continued on the following page)

• If 10 minutes elapse after you set the POWER switch to

CAMERA or DEMO MODE is set to ON in the menu
settings without a cassette inserted, your camcorder
automatically starts the demonstration.

c Insert a cassette and the demonstration stops.

You can also cancel DEMO MODE. (p. 107)

• NIGHTSHOT is set to ON.

c Set it to OFF. (p. 33)

• NIGHTSHOT is set to ON in a bright place.

c Set it to OFF. (p. 33)

• The backlight function is active.

c Set it off. (p. 32)

• BEEP is set to OFF in the menu settings.

c Set it to MELODY or NORMAL. (p. 107)

• Set STEADYSHOT to OFF in the menu setting. (P. 107)

• The power of the external flash (optional) is off or the

power source does not installed.

c Turn on the external flash or install the power source.

• Two or more external flashes (optional) are attached.

c Only one external flash (optional) can be attached.

• AUTO is selected in FLASH MODE in the menu settings

while recording in a bright place.

c Set it to ON. (p. 107)

• The POWER switch is not set to VCR or PLAYER (DCR-

TRV725E only).

c Set it to VCR or PLAYER (DCR-TRV725E only). (p. 39)

• The tape has run out.

c Rewind the tape. (p. 39)

• The video head may be dirty.

c Clean the heads using the Sony V8-25CLD cleaning

cassette (optional). (p. 210)

• The stereo tape is played back with HiFi SOUND set to 2

in the menu settings.

c Set it to STEREO. (p. 107)

• The volume is turned to minimum.

c Press VOLUME +. (p. 39)

• AUDIO MIX is set to ST2 side in the menu settings.

c Adjust AUDIO MIX. (p. 107)

• The tape has a blank portion in the recorded portion.

 (p. 78)

• PB MODE is set to 

/  in the menu settings.

c Set it to AUTO. (p. 107)

• Set PB MODE to 

/  in the menu settings. (p. 107)

The picture which is recorded in the
Digital8   system is not played back.

The tape which is recorded in the Hi8
/standard 8 system is not played
back correctly.

An unknown picture is displayed on
the screen.

Picture appears too bright, and the
subject does not appear on the
screen.

The picture is recorded in incorrect or
unnatural colours.

The tape does not move when a
video control button is pressed.

A horizontal black band appears
when shooting a TV screen or
computer screen.

No sound or only a low sound is
heard when playing back a tape.

There are horizontal lines on the
picture or the playback picture is
not clear or does not appear.

The playback button does not work.

The click of the shutter does not
sound.

An external flash (optional) does not
work.

The date search does not work
correctly.

• The battery pack is not installed, or is dead or nearly dead.

c Install a charged battery pack. (p. 15, 16)

• The AC power adaptor is not connected to a wall socket.

c Connect the AC power adaptor to a wall socket. (p. 21)

• The tape was ejected after recording.
• You have not recorded on the new cassette yet.
• The tape has a blank portion in the beginning or middle.

• The operating temperature is too low.
• The battery pack is not fully charged.

c Charge the battery pack fully again. (p. 16)

• The battery pack is completely dead, and cannot be

recharged.

c Replace with a new battery pack. (p. 15)

• You have used the battery pack in an extremely hot or

cold environment for a long time.

• The battery pack is completely dead, and cannot be

recharged.

c Replace with a new battery pack. (p. 15)

• The battery is dead.

c Use a fully charged battery pack. (p. 15, 16)

• A deviation has occurred in the remaining battery time.

c Charge the battery fully so that the battery remaining

indicator indicates correct time. (p. 16)

• The power source is disconnected.

c Connect it firmly. (p. 15, 21)

• The battery is dead.

c Use a charged battery pack. (p. 15, 16)

• Moisture condensation has occurred.

c Remove the cassette and leave your camcorder for at

least 1 hour to acclimatize. (p. 209)

The battery pack is quickly
discharged.

The battery remaining
indicator does not indicate
the correct time or the power
goes off although the battery
remaining indicator
indicates that the battery
pack has enough power to
operate.

The power does not turn on.

The end search function does not
work.

The 

% and Z indicators flash and no

functions except for cassette ejection
work.

The cassette cannot be removed from
the holder.

The end search function does not
work correctly.

(Continued on the following page)

• The POWER switch is not set to MEMORY.

c Set it to MEMORY. (p. 130)

• The “Memory Stick” is not inserted.

c Insert a “Memory Stick”. (p. 129)

• The “Memory Stick” has already been recorded to its full

capacity.

c Delete unnecessary images and record again.

(p. 179)

• The “Memory Stick” formatted incorrectly is inserted.

c Format the “Memory Stick” on your camcorder or use

another “Memory Stick.” (p. 113)

• The write-protect tab on the “Memory Stick” is set to

LOCK.

c Release the lock. (p. 126)

• The write-protect tab on the “Memory Stick” is set to

LOCK.

c Release the lock. (p. 126)

• The image is protected.

c Cancel image protection. (p. 177)

• The write-protect tab on the “Memory Stick” is set to

LOCK.

c Release the lock. (p. 126)

• The write-protect tab on the “Memory Stick” is set to

LOCK.

c Release the lock. (p. 126)

• The write-protect tab on the “Memory Stick” is set to

LOCK.

c Release the lock. (p. 126)

• The image to protect is not played back.

c Press MEMORY PLAY to play back the image.

(p. 159)

• The write-protect tab on the “Memory Stick” is set to

LOCK.

c Release the lock. (p. 126)

• The image to write a print mark is not played back.

c Press MEMORY PLAY to play back the image.

(p. 159)

• The “Memory Stick” has been recorded to its full capacity.

c Delete unnecessary images and write a print mark again.

(p. 179, 182)

• The write-protect tab on the “Memory Stick” is set to

LOCK.

c Release the lock. (p. 126)

The “Memory Stick” does not
function.

Recording does not function.

The image cannot be deleted.

You cannot format the “Memory
Stick”.

Deleting all the images cannot be
carried out.

You cannot write a print mark on
the still image.

The photo save function does not
work.

You cannot protect the image.