SHARPFIND V4 (serv.man9). SharpFind Enterprise Specification Document - Sharp Copying Equipment Specification (repair manual). Page 5

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Pricing and Conditions
Product
SRP
Support and Maintenance
after 1
st
 year (software only)
Remote Telephone Server
Support (needs dedicated
telephone line for access)
SharpFind Enterprise
Server
£23,995
£ 2399
£500 pa
Installation*
£995
at least a further day of consultancy to be
It is required that the IT administrator or key operator
completes a pre-installation questionnaire when specifying the product (attached).
Support and Maintenance
The support & maintenance cost is for software only. This provides for telephone, email or fax
support, and does not include a site visit. It also provides for any updates, either service packs or
major releases.
Hardware support is provided by Compaq and is covered on a next day basis for 3 years. All
hardware in the server (except for the modem) is provided by and maintained by Compaq.
Remote Telephone Server Support
This is an annual cost.  Support can be supplied directly by Sharp (UK).  This support can be
purchased in addition to the annual software support which MUST be purchased.
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