AR-AX1 (serv.man4). Axis 700-007 Troubleshooting scanning to e-mail using Telnet - Sharp Copying Equipment Technical Bulletin (repair manual)

ar-ax1 (serv.man4) technical bulletin
Model
AR-AX1 (serv.man4)
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7
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94.91 KB
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PDF
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Technical Bulletin
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Device
Copying Equipment / Axis 700-007 Troubleshooting scanning to e-mail using Telnet
File
ar-ax1-sm4.pdf
Date

Read Sharp AR-AX1 (serv.man4) Technical Bulletin online

 
Sharp Electronics (UK) Ltd., NIS Systems Support 
 
NIS Bulletin 055.doc 
 
Page:  1 of 7 
 
 
 
 
 
 
Troubleshooting scanning to e-mail using 
Telnet 
 
Model Name: ARNS1/2, 
ARAX1/10 
 
Pre-requisites:  
MS Windows 95/98/ME/NT200/XP workstation with TCP/IP protocol 
 
Overview: 
  
 
This procedure allows you to replicate the actions of the Network 
scanner by connecting to the e-mail server and seeing the server responses. 
 
 
Procedure: 
From the START button, go to RUN and enter the command Telnet. 
 
The telnet application window appears as below 
 
 
 
Date:  
20
th
 February 2002 
Model:  
AR-NS1 
Ref: 004 
Colour Code: 
Orange (C) 
Page: 1 
of 
NIS SYSTEMS SUPPORT 
BULLETIN
 
 
Sharp Electronics (UK) Ltd., NIS Systems Support 
 
NIS Bulletin 055.doc 
 
Page:  2 of 7 
 
1. 
Checking the connection to the Sharp copier 
Select:  Connect,  Remote-System 
The following dialog box will appear 
 
 
Enter the IP address of the Copier and click on Connect. 
 
The following message will appear if connection cannot be made 
 
 
 
If all settings are correct, a screen similar to the following will appear 
 
 
 
Disconnect from the copier by selecting:  Connect, Disconnect 
 
Sharp Electronics (UK) Ltd., NIS Systems Support 
 
NIS Bulletin 055.doc 
 
Page:  3 of 7 
 
 
2. 
Verify the mail server settings 
To check if the e-mail server is working, connect using telnet as before: 
 
 
 
In the host name field, enter the IP address or host name of the mail server, but instead of 
using the “telnet” port, use the port used for SMTP (Simple Mail Transport Protocol), port 25. 
 
 
 
 
A message similar to that below should appear: 
 
 
 
 
 
 
 
Sharp Electronics (UK) Ltd., NIS Systems Support 
 
NIS Bulletin 055.doc 
 
Page:  4 of 7 
 
Troubleshooting scan-to email problems. 
 
Scan to e-mail can be particularly troublesome in Some environments, due to anti-spam measures 
taken lay mail administrators and developers of e-mail software.  In general, the more secure a 
network is, the more likely you will run into some sort of problem.  Some of the possible causes of 
scan-to-email failures include' 
 
• 
Denied Relaying 
• 
Invalid Sender 
• 
Invalid Recipient 
• 
Attachment filters 
• 
Domain lookup failures 
 
Denied Relaying 
 
Symptom:  
550 5.7.1 Unable to relay for <email-address>  
Or 
 
550 5.7.1 <email-address>... Relaying denied 
(symptom description varies from mail server to mail server) 
 
When the network scanner creates an e-mail to be sent, it contacts the mail server through port 25 
(the SMTP port) and announces itself, it's e-mail address, and the recipient's e-mail address.  
"Relaying-Denied" messages will occur if:  
1. 
the IP or hostname of the network scanner is not in the list of acceptable hosts/IP addresses 
to relay for, AND  
2. 
the recipient is not handled by the SMTP server that the scanner has contacted. 
 
Solution:  
Add the scanner to the list of IP addresses or hostnames accepted as relay clients. 
 
Invalid Sender 
 
Symptom:  
Mail server sends error after the "mail from'" command is issued. 
 
A mail administrator (or the default options of the mail server) may require that the "sender" or "reply-
to" address be a REAL e-mail address.  This prevents people from anonymously sending unwanted e-
mails to people. 
 
Solution:  
Set the "reply-to" address of the scanner to be someone's real e-mail address, or create an e-mail 
account for the scanner.  The best solution is to create an account for the scanner and FORWARD 
that e-mail account to a real person. 
This makes the e-mail show up in the recipient's mailbox as being from the scanner, and allows any 
bounced e-mails to go to a chosen administrator instead of getting stuck in the mail queue without a 
destination. 
 
Page of 7

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