MX-2300N, MX-2700N, MX-2300G, MX-2700G, MX-2300FG, MX-2700FG (serv.man29). Troubleshooting Guide (Hard copy supplied with product). - Sharp Copying Equipment User Guide / Operation Manual. Page 19

Does the image file exceed the e-mail 
attachment limit set in the system 
settings (administrator)?

If your administrator has set a limit on the size of 
transmitted files, a file that exceeds the limit cannot be 
transmitted. Check with your administrator.

Did the image file exceed the file 
attachment size limit of your mail 
server?
(When Scan to E-mail is used.)

Reduce the size of the file attachment (reduce the 
number of pages scanned). The size of the file can also 
be reduced by scanning using a lower resolution setting. 
(Ask your mail server administrator what the file size 
limit is for one e-mail transmission.)

Has the folder on the destination 
computer been set as a shared folder so 
that files can be sent to it?
(When using Scan to Network Folder.)

If the destination folder is not configured as a shared 
folder, select "share" in the folder properties. If the folder 
was moved or otherwise changed, the "share" setting 
may have been cancelled.

Did you place a long size original on the 
document glass when it is scanned?

A long size original cannot be scanned from the 
document glass. Place originals in the document feeder 
tray of the automatic document feeder.

Did you place an original that is folded?

If a folded original is placed in the automatic document 
feeder, an error will occur and scanning will be 
cancelled when the actual original size is detected 
during scanning.
Following the instructions in the display, unfold the 
original, place it in the automatic document feeder 
again, and rescan.

Have functions been disabled by the 
administrator?

Some functions may have been disabled in the system 
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that 
you can use may be restricted in your user settings. 
Check with your administrator.

Have functions been disabled by the 
administrator?

Some functions may have been disabled in the system 
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that 
you can use may be restricted in your user settings. 
Check with your administrator.

Are you scanning one of the following 
types of originals?
When Black & White is not selected:

• Are there colours or colouring in the 

paper?

• The colour in the original is very light.

• The colour in the original is very dark, 

almost black.

• Is only a very small area of the 

original coloured?

When the colour mode is set to "Auto", the machine 
detects whether the original is black and white or colour 
when the [COLOUR START] key (

) is pressed; 

however, in the cases at left, automatic detection may 
not give the correct result. In this event, specify the 
colour mode manually.

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