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12
Printing does not take
place.
place.
Was a Notice Page printed?
A Notice Page will be printed to indicate the cause of the
problem if a print job cannot be performed as specified
and the cause is not shown in the display. Read the
printed page and take appropriate action.
For example, a notice page will be printed in the
following situations.
problem if a print job cannot be performed as specified
and the cause is not shown in the display. Read the
printed page and take appropriate action.
For example, a notice page will be printed in the
following situations.
• The print job is too large to fit in memory.
• A function that has been prohibited by the
administrator is specified.
* By factory default, Notice Pages are not printed.
Have functions been disabled by the
administrator?
administrator?
When user authentication is enabled, the functions that
you can use may be restricted in your user settings.
Check with your administrator.
you can use may be restricted in your user settings.
Check with your administrator.
Colour printing does
not take place.
not take place.
Is the colour mode set to "Color"?
Select "Automatic" or "Color" for the colour mode
setting.
The colour mode setting is configured as follows:
Windows:
setting.
The colour mode setting is configured as follows:
Windows:
On the [Color] tab of the printer driver.
Macintosh:
In the [Color] menu of the print window.
(In Mac OS X v10.1.5, the [Color] tab of [Printer
Features].)
(In Mac OS X v10.1.5, the [Color] tab of [Printer
Features].)
In Windows, [Black and White Print] can also be
selected on the [Main] tab of the printer driver. If you
wish to print in colour, make sure that the [Black and
White Print] checkbox on the [Main] tab is not selected
selected on the [Main] tab of the printer driver. If you
wish to print in colour, make sure that the [Black and
White Print] checkbox on the [Main] tab is not selected
.
Have functions been disabled by the
administrator?
administrator?
When user authentication is enabled, the functions that
you can use may be restricted in your user settings.
Check with your administrator.
you can use may be restricted in your user settings.
Check with your administrator.
Two-sided printing
does not take place.
does not take place.
Does the paper type setting of the
selected tray specify a type of paper that
cannot be used for two-sided printing?
selected tray specify a type of paper that
cannot be used for two-sided printing?
Check "Tray Settings" in the system settings.
If the [Disable Duplex] checkbox is selected
If the [Disable Duplex] checkbox is selected
,
two-sided printing using that tray will not be possible.
Change the paper type setting to a type that can be
used for two-sided printing (Plain Paper, Letter Head,
Pre-Printed, Pre-Punched, Recycled Paper, Colour).
Change the paper type setting to a type that can be
used for two-sided printing (Plain Paper, Letter Head,
Pre-Printed, Pre-Punched, Recycled Paper, Colour).
➞ System Settings > "Paper Tray Settings" > "Tray
Settings"
Are you using a special size of paper?
Two-sided printing is not possible on special sizes of
paper.
Paper sizes that can be used are A3, A4, A5, B4, B5,
Ledger, Letter, Legal, Invoice, Foolscap, 8K, and 16K.
paper.
Paper sizes that can be used are A3, A4, A5, B4, B5,
Ledger, Letter, Legal, Invoice, Foolscap, 8K, and 16K.
Have functions been disabled by the
administrator?
administrator?
Some functions may have been disabled in the system
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that
you can use may be restricted in your user settings.
Check with your administrator.
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that
you can use may be restricted in your user settings.
Check with your administrator.
Problem
Point to check
Solution
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