Read Sharp UP-X300 (serv.man50) FAQ online
8. Back Office Questions
8.1 Text search in B/O Mode
Q. Can I search by text for a product whilst in the Back Office.
A. Yes, to do this from POS Programming/Products/PLU click on normal item
text to highlight the column select Edit, choose Find and enter the text you
are searching for please note the search is case sensitive.
text to highlight the column select Edit, choose Find and enter the text you
are searching for please note the search is case sensitive.
8.2 Problems when trying to copy key area from one screen to
another
Q. Each time I try to copy an area from one screen into another the area
disappears from screen when selecting the paste feature.
A. This was because the user was trying to copy into an area that has already
had an area assigned, for example you CAN NOT paste into a “normal area” it
has to be blank.
had an area assigned, for example you CAN NOT paste into a “normal area” it
has to be blank.
8.3 Scroll Message for Customer Display.
Q. The scroll message has been set in the Back Office but does not appear on
the customer display.
A. This was because the scroll message for customers waiting was set to 0
8.4 B/O program was not updating at FE.
Q. When programming changes in the Back Office the data appeared to be
changing correctly, however when reverting to the front End application the
changes were not there?
Q. When programming changes in the Back Office the data appeared to be
changing correctly, however when reverting to the front End application the
changes were not there?
A. This was on an X300/200 system and the X200 HHT were turned off, as a
consequence of this the Mlist.dat file was building up and any changes could
not be sent to other databases, including the Master. This was fixed by
turning on the X200 and waiting for the mlist to be reset to zero bytes.
***It is important to always instruct E/Users to have their X200 powered on
at time of B/O programming so data can be sent to all terminals***
consequence of this the Mlist.dat file was building up and any changes could
not be sent to other databases, including the Master. This was fixed by
turning on the X200 and waiting for the mlist to be reset to zero bytes.
***It is important to always instruct E/Users to have their X200 powered on
at time of B/O programming so data can be sent to all terminals***
Scanning/Retail Questions
9.1 EAN codes on receipt window
Q. The full EAN code is being displayed on the receipt window and I would
like this not to be shown.
like this not to be shown.
A. There is a print layout setting change required please contact Sharp ECR
Technical support for details.
Technical support for details.
9.2 Customer Account Reports
Q. Can we take Customer Sales report that only contains yesterday’s
transactions.
transactions.
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