BDP-CX960 - Sony DVD Service Manual (repair manual). Page 23

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BDP-CX960
23
2.  ERROR  CODE  LIST
Major category 
Category code
Details of cause 
and error contents
Display 
on FL 
tube
Error information displayed in error 
log
Corrective action at service 
center
Category
err_code
err_info 
(4byte length)
ERRLOG_
CATEGORY_
THERMO
Shutdown due to 
temperature rise of 
the set
FAN ERR
0x05
0x01
Check the ambient temperature of 
the set
FAN is defective
FAN ERR
0x02
Replace the fan
ERRLOG_
CATEGORY_
NVRAM
NAND Error
E7001
0x07
0x01
Reboot the set, and if the error 
recurs or if the set malfunctions, 
perform the service. (When the error 
persists though NVRAM is forcibly 
initialized, replace the NAND. All the 
data in NVRAM including the setting 
information are initialized)
E7002
0x02
E7003
0x03
E7004
0x04
E7005
0x05
Reboot the set for automatic recov-
ery. If the error recurs, perform the 
service. (When the error persists 
though NVRAM is forcibly initialized, 
replace the NAND. All the data in 
NVRAM including the setting infor-
mation are initialized)
E7006
0x06
E7007
0x07
E7008
0x08
E7009
0x09
E7010
0x0A
E7011
0x0B
NAND 
(SdmRegistry) 
Error
E7101
0x65
Reboot the set and if the error oc-
curs, perform the service. (Replace 
the NAND because it reached the 
life)
E7102
0x66
E7103
0x67
E7104
0x68
E7105
0x69
N/A
NAND (Database) 
Error
E9101
No error log is recorded.
Reboot the set, and if the error 
recurs, perform the service. (When 
the error persists though the “Fac-
tory Initialize” is done, replace the 
NAND. All the data including setting 
information are initialized)
E9102
E9103
E9104
ERRLOG_
CATEGORY_
MECHA
Mechanism 
error that cannot be 
specifi ed
E8000
0x09
0x00
Mechanical error. Check the each 
motion and perform the service.
Fails the door 
close in initializing 
mechanism
E8001
0x01
Check the door mechanism. (Gear 
alignment, switch condition, Assem-
bly of the door guide rail) 
Makes an error 
while the table is 
operating
E8002
0x02
Check the sensor alignment. (espe-
cially the table sensor alignment)/
Check the table mechanism. (As-
sembly of gears, teeth of Table (400) 
for sensor)
Makes an error 
while the loading is 
operating
E8003
0x03
Check the loading mechanism and 
perform the service.
Makes an error 
while Popper is 
operating
E8004
0x04
Check the pop-up mechanism. 
(especially POP-UP lever alignment) 
And check the door mechanism. 
(Pop-Up is common mechanism with 
door’s)
N/A
Drive Tray Error
E8902
No error log is recorded.
Reboot the set, and if the error 
recurs, perform the service. (Check 
optical drive)
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