Read Sharp MX-PE10 FIERY (serv.man2) Service Manual online
T
ROUBLESHOOTING
101
Network
If you suspect a network problem, keep in mind the following:
• If the Fiery Server does not appear in the list of printers on the network, another device on the network may have been assigned the same
Ethernet hardware address.
• Conflicting network settings may have been configured in Setup and on the customer’s workstation.
• Printing problems may be caused by inappropriate Setup options.
• Application-specific printing errors may be caused by missing or incorrectly placed printer description files.
• System software may be corrupted.
For additional information, see Configuration and Setup, which is part of the user documentation set.
Unable to connect to
the network, or the green
LED on the RJ-45
network port is
not lit.
the network, or the green
LED on the RJ-45
network port is
not lit.
Possibly one of the following:
• Network cable is connected to
the wrong RJ-45 port
• No cable/wrong type of cable is
connected to the network port
• Network cable or connection
is faulty
• Network is faulty
• If the Fiery Server requires a static IP
address (for example, in a non-DHCP
network environment), it may need to
be reconfigured. A static IP address is
deleted when system software is
reinstalled.
network environment), it may need to
be reconfigured. A static IP address is
deleted when system software is
reinstalled.
• System software is corrupted
• Network interface on the
Fiery Server motherboard is faulty
1 If the problem persists, have the network administrator
check Network Setup. To configure a static IP address (if
applicable for the customer site), work with the network
administrator as described on
applicable for the customer site), work with the network
administrator as described on
page 21
.
2 If the problem persists, make sure that the network
administrator has checked other devices on the network.
If other devices are not functioning, the problem may be
with the network.
with the network.
3 If the problem persists, restore the backup, or reinstall the
system software (see
page 83
).
Corrupt system software may cause the system to hang.
4 If the rest of the network is functioning properly and the
problem persists, replace the motherboard (see
page 53
).
Symptom
Possible cause
Suggested action
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