Read Sharp MX-PE10 FIERY (serv.man2) Service Manual online
T
ROUBLESHOOTING
103
Printing (continued)
The Fiery Server appears in
the list of printers on the
customer’s workstation,
but certain jobs do not
print.
the list of printers on the
customer’s workstation,
but certain jobs do not
print.
A PostScript error
1 Make sure that Print to PostScript Error in Setup is set to
Yes.
2 Check for error messages on the Fiery Server output.
An application problem
1 Print a job from a different application to determine if the
problem is associated with a particular application.
2 Make sure that the connection between the Fiery Server and
the workstation is working by downloading a Test Page from
the workstation, or by printing a simple file such as a
text file.
the workstation, or by printing a simple file such as a
text file.
3 Resend the problem file.
A print job stalls or stops
after one or a few pages.
after one or a few pages.
Possibly one of the following:
• A PostScript or application error
• System software is corrupted
1 Cancel the Fiery Server print job.
2 If this fails to clear the problem, reboot the Fiery Server.
3 If the problem persists, choose the Clear Server command
from Command WorkStation.
4 Set
Print Cover Page to Yes
and resend the problem job.
The Cover Page will indicate “PS Error.”
For more information about the PostScript error,
double-click the problem job in the Command
WorkStation window.
double-click the problem job in the Command
WorkStation window.
5 If the problem persists, restore the backup, or reinstall
system software (see
page 83
).
Corrupt system software may cause the system to hang.
Incorrect or faulty DIMM
or faulty DIMM connection
or faulty DIMM connection
1 Reseat the DIMMs to remove any oxidation on the
connectors (see
page 59
).
2 Verify memory amount on the Configuration page.
3 If the problem persists after replacing the DIMM,
replace the motherboard (see
page 59
).
Color quality is
inconsistent.
inconsistent.
A MFP problem
Test the MFP and perform service, if necessary. See the
service documentation that accompanies the MFP.
service documentation that accompanies the MFP.
Symptom
Possible cause
Suggested action
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