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REPAIR HINTS
SHARP
78
PAPER FEED & TRANSPORT
ALL
ICU_REQ jams when using the RSPF or
PRI_JAMs when copying from the OC
glass only.
Check/Replace the CCD Unit.
Note: Perform scanner (CCD) colour balance & gamma
and white balance adjustment after replacement.
MX-DE28
Centre of paper is bent or Paper Jams
from Tray 4 only (Tandem Drawer).
Check if the upper frame of the Tandem Paper feed unit
is warped. Using a steel ruler, check the amount of warp
of the Upper Frame of the Tandem Paper feed unit. If
more than 2mm, reform or replace the Upper Frame.
MX-RB25
Intermittent PDPDD1_S jams
Check the operation of the MX-RB25 entry sensor
(PDPDD1) actuator. Replace the actuator spring with
modified type [MSPRD4659FCZZ] or as a temporary
measure, add 1 or 2 extra turns to the original type spring
if the actuator return is lazy.
MAINTENANCE & FIRMWARE
ALL
Maintenance FK3 is displayed
(even though no web cleaning unit is
installed)
Incorrect SSW setting has been applied.
Check SIM55-01, SW22-6 and set to 0.
Noise is generated after carrying out
Fusing Unit maintenance.
Check/Inspect the heater lamp has been installed into the
holder properly (or the lamp holder is not damaged).
USB memory device is not recognised
when trying to update firmware.
Check the USB version of the USB memory device as
USB3.1 devices may not be recognised.
Also ensure the USB device is formatted using FAT32.
SHARP OSA
ALL
When executing an OSA scan
operation with a large quantity of
originals, the MFP hangs.
Update the MFP firmware to 05.11.K1.00 (or higher).
Configuring Sharp OSA - Standard
Application & External Accounting
Application settings.
For Sharp OSA v5.0 supported devices, there are some
new settings available that has affected the configuration
of both Standard Application Settings (MX-AMX2) and
External Accounting Application Settings (MX-AMX3).
Unless otherwise stated by the Solution Vendor, the
Browser Setting should be set to HTML Browser 3.5 and
the Data Size should be set to Wide-SVGA.
Note: MX-AMX2 or MX-AMX3 are required.
Sharp OSA Trial Mode has finished,
even though the MXAMX2 or
MXAMX3 product key has been
entered.
Before enabling MXAMX2 or MXAMX3 on machines with
OSA Trial mode enabled, ensure to disable OSA Trial
mode first (Sim 26-74 change from 0 to 1).
Once trial mode has been disabled, reboot the MFP and
then enter the MXAMX2 or MXAMX3 activation key.
On machines with Sharp OSA Trial Mode has finished
displayed and the MXAMX2/AMX3 product keys have
already been entered, reset the MFP using SIM 14 and
then check MXAMX2 or MXAMX3 status within SIM 22-
10 or via System Settings (Product Key).
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