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SHARP
REPAIR HINTS
79
PRINT CONTROLLER
ALL
Acrobat Reader DC prints streaks
(black bands or lines) instead of text
after upgrading to Windows 10
Anniversary update.
This issue appears to be isolated to Adobe Reader DC
and should be resolved by updating Adobe Reader DC to
the latest release.
https://helpx.adobe.com/acrobat/kb/reader-dc-prints-
streaks-after-upgrade-Win10-anniversary-update.html
Unable to perform Office Direct Print -
docx, xlsx & pptx files are not listed
when browsing USB memory or
FTP/SMB server.
To perform Office Direct Print, the optional MX-PU10
must be installed.
After upgrading from Windows 8 to
8.1 / 10 or Server 2012 to 2012R2,
“Features” information on the printer
properties is not displayed.
This is caused by the OS upgrade.
If you change the Printer Name or change/reset the Port
properties of the queue, the Features information will
return.
Using PC-Fax Preview function on
Windows 8.1, 10 or Server 2012R2,
the preview image and sending result
is incorrect
When using PC-Fax driver on Windows 8.1, 10 or
Server 2012R2, set the FAX resolution setting to
200x200dpi, 400x400dpi or 600x600dpi.
SHARP PRINT RELEASE
ALL
Jobs are not listed within the Print
release screen.
This issue may occur when multiple jobs for print release
are sent at the same time.
Upgrade the MFP firmware to 05.11.K1.00 (or higher).
When using Sharp Print Release, jobs
fail to print (error 211000 may be
displayed) and the application hangs.
This phenomenon may occur when Print is selected (to
release jobs) at exactly the same time by two users on
two different MFPs.
Upgrade the MFP Firmware to 02.01.K1.d0 (or higher).
Which models can be configured to
use Sharp Print Release?
Sharp Print Release is supported on CR4
MX-3050N – MX6070N series only.
When using Sharp Print Release, what
is the recommended number of client
MFPs that can be connected to the
MFP Master?
It is recommended that up to 5 client MFPs can be
connected to a single MFP master.
CLOUD CONNECTOR
ALL
After performing a firmware update
from 02.01.K1.00 to 04.00.K1.00 (or
higher), the Google Drive icon
disappears from the Home screen
The ability to enable/disable Google Drive from Cloud
Connect Settings within System Settings has been added.
Connect Settings within System Settings has been added.
As the default setting is Disabled, change to Enable in
order to use Google Drive (so that the Google Drive Icon
re-appears on the Home screen when configured).
Note: MX-AMX2 is also required.
Connection Failed – 10031000
error message when authenticating to
OneDrive (for Business)
Do not enter the Domain extension (eg: .com, .net, .org)
at the end of the domain name under
Cloud Connect - Cloud Connect Settings (Office365).
NG: sharpdocumentsolution.onmicrosoft.com.
OK: sharpdocumentsolution
Setting menu for Office 365 is not
displayed and Google Cloud, OneDrive
& SharePoint Cloud Connect Icons
cannot be added to the Home Screen
To support Cloud Connect, the optional MX-AMX2 is
required.
(Note: OSA Trial Mode is supported)
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