AR-PE2 (serv.man6). AR-PE2 EFI Service Manual. - Sharp Copying Equipment Service Manual (repair manual). Page 53

Before you make a service call to a customer site, talk to the customer on the phone, and 
check out the following items:

If the copier works, but the user cannot print the Fiery AR-PE2 Test Page, have the 
customer check the Message LED and any error messages in the Operation Panel. 

• Is there a printing problem?

• Does the Fiery AR-PE2 Test Page fail to print?

• Does the Fiery AR-PE2 fail to respond to a print command?

• Does printing seem to take a long time?

• Is print quality poor?

• Does the Fiery AR-PE2 fail to appear in the list of printers?

• Has the customer noted any error messages on the copier Operation Panel?

If the customer has followed the corrective actions in the user documentation set and has 
failed to solve the problem, be prepared to make a service call. Keep a log of the failures 
and messages the customer has observed.

If network changes have occurred, request that the customer’s network administrator 
verify the Fiery AR-PE2 network requirements. 

If there are problems with files from particular applications, the user may be more 
successful using different print settings. 

If your telephone call fails to clear up the problem, proceed to the next phase, the 
preliminary on-site checkout.