DVP-PQ2 (serv.man2) - Sony DVD Service Manual (repair manual). Page 9

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1-5
If you experience any of the following
difficulties while using the player, use this
troubleshooting guide to help remedy the
problem. Should any problem persist, consult
your nearest Sony dealer.
Power
The player does not turn on.
1
Connect the power cord (mains lead)
securely.
1
Close the lid of the player until it clicks.
Display
There is no picture.
The picture is distorted.
1
Check to see if the player is connected
securely.
1
Check to see if the connecting cord is
damaged.
1
Check the connection and change the video
input on the TV so that the picture output
from this player is displayed on the TV
screen.
1
If the video signal from your DVD player is
output to your TV via a VCR, the copy-
protection signal of some DVD programs
could affect the picture quality. If you still
experience problems after connecting this
player directly to your TV, try connecting to
the S VIDEO input of your TV, if it has one.
The picture does not fill the screen even
after adjusting the “TV TYPE” in “DISPLAY
SETUP.”
1
The aspect ratio is fixed on your DVD.
Audio
There is no sound.
1
Check to see if the player is connected
securely.
1
Check to see if the audio connecting cord is
damaged.
1
Check to see if the player is connected
correctly to the amplifier.
1
Change the audio input setting of your
amplifier so that you can hear the sound
from this player.
1
The player is in the pause, Slow Motion
Play, or the scan mode.
1
If no sound is output from the DIGITAL
OUT (COAXIAL) jack, check the audio
setup setting. (See “Settings and
Adjustments” on the Blue Side.)
1
Press AUDIO repeatedly and select
“STEREO” to play DTS sound tracks on a
CD.
A loud noise occurs.
1
When playing a CD with DTS sound tracks,
noise will come from the AUDIO OUT L/R
jacks.
The volume is low.
1
Select “ON” for “AUDIO ATT” in the audio
setup setting. (See “Settings and
Adjustments” on the Blue Side.)
1
If you are playing a Super VCD which does
not contain a second audio track, no sound
will come out when you select “2:
STEREO,” “2: 1/L,” or “2: 2/R” by pressing
AUDIO repeatedly.
There is no sound output from the
headphones/earphones or the sound is
too low.
1
Insert the headphones/earphones plug
firmly into the 
i jack.
1
Adjust the 
 (volume) control.
Operation
The remote does not function.
1
Remove any obstacles between the remote
and the player.
1
Use the remote near the player.
1
Point the remote at the remote sensor on
the player.
1
Replace all batteries in the remote with new
ones.
The disc does not play.
1
Close the lid of the player until it clicks.
1
Place the disc on the tray with the recorded
side facing down, and press its center until
it clicks into place.
1
The disc type is not compatible with the
player.
1
Moisture has condensed inside the player.
(See “Precautions” for details.)
The player does not start playing from
the beginning of a disc.
1
The player is in Repeat Play, Shuffle Play, or
Resume Play mode. To return to normal
play mode, press CLEAR or press 
x twice.
Playback stops automatically.
1
A disc with an auto pause signal stops
playback at that signal.
I cannot perform some functions such as
Stop, Scan, Slow Motion Play, Repeat Play,
or Shuffle Play.
1
Some discs prohibit the operation of these
functions.
operate properly. In this case, remove the disc and
leave the player turned on for about half an hour
until the moisture evaporates.
• Do not touch the disc if it is still spinning when
you open the lid.
• When you move the player, take out any discs. If
you don‘t, the disc may be damaged.
On the headphones/earphones
Preventing hearing damage
Avoid using headphones/earphones at high volumes.
Hearing experts advise against continuous, loud and
extended play. If you experience a ringing in your
ears, reduce the volume or discontinue use.
Caring for others
Keep the volume at  a moderate level. This will allow
you to hear outside sounds and to be considerate of
the people around you.
On cleaning
Clean the cabinet, panel, and controls with a soft cloth
slightly moistened with a mild detergent solution. Do
not use any type of abrasive pad, scouring powder, or
solvent such as alcohol or benzine.
On cleaning discs
Do not use a commercially available cleaning disc. It
may cause a malfunction.
IMPORTANT NOTICE
Caution: This player is capable of holding a still video
image or on-screen display image on your television
screen indefinitely. If you leave the still video image or
on-screen display image displayed on your TV for an
extended period of time, you risk permanent damage
to your television screen.
Plasma Display Panel televisions and projection
televisions are especially susceptible to this.
If you have any questions or problems concerning
your player, please consult your nearest Sony dealer.
Notes about discs
• To keep a disc clean, handle it by its edge. Do not
touch the surface.
• Do not expose the disc to direct sunlight or heat
sources such as hot air ducts, or leave it in a car
parked in direct sunlight as the temperature may
rise considerably inside the car.
• After playing, store the disc in its case.
• Clean the disc with a cleaning cloth. Wipe the disc
from the center out.
• Do not use solvents such as benzine, thinner,
commercially available cleaners, or anti-static
spray intended for vinyl LPs.
Troubleshooting
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