MX-PE12 FIERY. Service Manual - Sharp Copying Equipment Service Manual (repair manual). Page 71

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Service Guide: Fiery® Server MX-PE12

Troubleshooting

Note: Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a test 
page to make sure that the printer itself does not need servicing or adjusting.

Test page fails to print

Print engine is not ready to print

1 Make sure that the printer is powered on and ready to print.

2 Check the printer touch panel for indications or messages 

about the printer status.

There is a problem with the 
connection between the MX-PE12 
and the printer

1 Make sure that the MX-PE12 power button LED is lit. If not, 

press and hold the power button for a few seconds to turn 
on the MX-PE12.

2 Power off/on the printer.

3 Make sure the network and scanning options are available 

from the printer touch panel. 

4 Check again that the printer interface cable is present and 

properly connected to the MX-PE12 and the printer. 

5 Check again that the printer interface board is present and 

properly connected to the motherboard. 

6 Replace the printer interface cable.

7 Replace the printer interface board.

8 If the problem persists, you may need to service the printer.

Corrupted system software

Reinstall system software.

Faulty hard disk drive

Replace the hard disk drive. 

If replacing the hard disk drive does not correct the problem, 
make sure you install the old hard disk drive back into the MX-
PE12.

MX-PE12 appears in 
the list of printers on 
the customer’s 
workstation, but certain 
jobs do not print

PostScript error

Make sure that Print to PostScript Error in Setup is set to Yes. 
Check for error messages on the MX-PE12 output.

Application problem

1 Print a job from a different application to determine if the 

problem is associated with a particular application.

2 Make sure that the connection between the MX-PE12 and 

the workstation is working by downloading a test page from 
the workstation or printing a simple file, such as a text file.

3 Resend the problem file.

Configuration page is 
completely or mostly 
blank

Missing, incorrect, or faulty 
DIMM(s)

Corrupted system software

1 Check the DIMM(s) and reseat them to remove any 

oxidation on the connectors.

2 Reinstall system software.

3 Replace the motherboard.

A print job stalls or 
stops after one or a few 
pages

PostScript or application error

1 Cancel the MX-PE12 print job.

2 If this fails to clear the problem, power off/on the printer.

Missing, incorrect, or faulty 
DIMM(s), or faulty DIMM 
connections

1 Power off the MX-PE12; check for missing DIMMs and 

reseat the DIMMs to remove any oxidation on the 
connectors.

2 Replace the motherboard.