MX-PE12 FIERY. Service Manual - Sharp Copying Equipment Service Manual (repair manual). Page 73

72

Service Guide: Fiery® Server MX-PE12

Troubleshooting

Print quality is poor

Missing or outdated 
printer description file

Make sure that the appropriate printer description file is 
installed. 

For information about printer files, see Printing, which is part 
of the user documentation set. 

Application cannot find 
the appropriate printer description 
file

Problem with the printer

Test the printer and service, if necessary (see the service 
documentation that accompanies the printer).

Out of calibration or calibration 
information/curves on the active 
partition are corrupted

1 If you suspect that a custom calibration setting is causing 

the problem, reset the calibration setting to its default 
measurements:

In Command WorkStation > Device Center > General > 
Tools, click Manage.

Calibrator opens.

In Calibrator, select the calibration setting that you suspect 
is causing the problem, and then click View Measurements. 

Click Reset to Default Measurements, and then click Yes to 
confirm.

If resetting to default calibration does not solve the 
problem, you may need to service the printer.

2 If restoring default measurements fixes the color quality, the 

custom calibration may have been the cause of the problem. 
Request that the site administrator recalibrate the MX-
PE12. For details, see Color Printing, which is part of the 
user documentation set.

3 If the problem persists after recalibration, the calibration 

information on the hard disk drive may be corrupt. Reinstall 
system software.

4 If the problem persists, the hard disk drive may be corrupt. 

Verify that all hard disk drive cabling is correct.

5 If hard disk drive cabling is correct, you may need to replace 

the hard disk drive.