Read Sharp MX-C310 / MX-C311 / MX-C312 / MX-C380 / MX-C381 / MX-C400 / MX-C401 (serv.man5) Handy Guide online
41
Document Solutions After Sales Service
Trouble Codes
A0
01
PCU ROM error
02
SCU ROM error
10
MFP PWB ROM error
11
Firmware Version Discrepancy (MFP‐PCU)
12
Firmware Version Discrepancy (MFP‐SCU)
20
MFP Firmware & EPROM Discrepancy
21
PCU Firmware & EPROM Discrepancy
22
SCU Firmware & EPROM Discrepancy
C1
10
Main charger trouble (BK)
14
Main charger trouble (Colour)
C4
00
PTC trouble
CE
00
A Network communication error has
occurred
occurred
01
The network card is not installed or defective
02
The specified server is not found
03
Specified server does not correspond during
transmission
transmission
04
The account/password for the FTP server is
invalid
invalid
05
The FTP server directory is invalid
06
The POP3 mail server is not found:‐
07
The account/password for the POP3 server is
invalid
invalid
08
POP3 mail server timeout error
08
MFP memory compatibility error (MFP)
09
Memory size/expansion size error (MFP)
10
Shading trouble (Black correction)
11
Shading trouble (White correction).
14
CCD‐ASIC error
20
LSU laser detection error (K)
21
LSU laser detection error (C)
22
LSU laser detection error (M)
23
LSU laser detection error (Y)
28
LSU‐PCU connection error
29
LSU ASIC frequency error
50
Engine connection trouble
55
PWB information SUM error
60
Error between MFP & other PWB (Firmware)
61
Error between MFP & PCU PWB’s
65
MFP EEPROM sum check error
80
MFP‐SCU PWB communication error
90
MFP‐PCU PWB communication error
EE
EC
Auto toner density adjustment error
EL
Auto toner density adjustment error
(Overtoned)
(Overtoned)
EU
Auto toner density adjustment error
(Undertoned)
(Undertoned)
F1
00
Finisher PCU communication error
03
Finisher transport lift motor trouble
10
Finisher staple motor trouble
15
Finisher paper exit tray lift motor trouble
19
Finisher paper alignment motor lock
20
Finisher paper alignment motor lock
21
Finisher fan motor trouble
29
Finisher PWB fan trouble
37
Finisher data backup RAM error
50
Finisher incompatibility trouble
E7
01
MFP image data error
03
HDD trouble
05
Memory read/write error (MFP)
06
Image data decode error
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