AR-PE3 (serv.man4). ARPE3-Service Guide - Sharp Copying Equipment Service Manual (repair manual). Page 51

If the customer can print the Fiery X3e Test Page but cannot print a job from a computer 
on the network, you may have to make a service call. However, first make sure the 
network administrator has done the following:

• Checked all components of the network, including cables, connectors, terminators, 

network adapter boards, and network drivers.

• Activated the network and used it to communicate with other printers.

• Confirmed that the applicable network settings in Setup (such as AppleTalk zone, 

IP address, subnet mask, and gateway address) match the settings used in the network.

When you make a service call, check the Fiery X3e faceplate at the side of the 
print engine to make sure that the appropriate network connection is in place. Print 
quality problems are difficult to trace. Before you try to troubleshoot print quality 
problems, print a Test Page to make sure that the print engine does not need servicing or 
adjusting. Also, make sure the correct paper is being used in the print engine.

EPS file generation is not completely standardized among applications. Some users 

may encounter problems while printing certain EPS files.

The following table lists possible causes and solutions when the printer does not print.

Is the power on?

• Power on the print engine and the Fiery X3e (each has its own power switch).

For the motherboard and the 
Scan card:
Is the print engine interface 
cable intact and the connectors 
properly connected?

• Make sure print engine interface connectors are properly connected to the print engine 

and to the Fiery X3e.

Is the specified paper loaded?

• Load the specified paper in any of the input trays.

Can you print a Test Page from 
the printer driver?

• If you cannot, the print engine may be out of order. Contact your authorized service 

support center.