AR-PE3 (serv.man4). ARPE3-Service Guide - Sharp Copying Equipment Service Manual (repair manual). Page 45

The following sections identify the sources of common problems that may occur with 
the Fiery X3e and suggests ways of correcting them.

These sections do not attempt to provide troubleshooting information for attached 
computers, the print engine, or extensive networks. Refer problems in these areas to the 
appropriate service departments and network administrators. 

The troubleshooting process is designed to eliminate the most obvious causes of failure 
before progressing to more complex issues. “Where problems occur” on page 37 gives an 
overview of the Fiery X3e components and indicates areas most likely to require 
troubleshooting.

• Before you go to the customer site, do a phone check.

“Before you go to the customer site” on page 39 suggests areas you should check before 
making a service call to the customer site. With a phone call, you can find out if the 
problem is a simple operating failure or a failure caused by a network or configuration 
change. You can ask the customer to check for loose cables on the back of the 
print engine and loose connections at a power strip or outlet. 

• Check for obvious causes of problems.

• Check network connections.

“Preliminary on-site checkout” on page 40 takes you through the initial visual checks 
you should make when you arrive at the customer site. 

“Checking the network” on page 42 provides guidelines for checking the network 
connections between the print engine and the computers to which it is connected, as 
well as information about several printing problems.

The Fiery X3e is a built-in print server for the print engine, and it is generally part of a 
configuration like the one shown in Figure P. Problems may occur in one of the 
following areas:

• The Fiery X3e or the print engine

• The interface between the Fiery X3e and the print engine

• The interface between the Fiery X3e and computers that print to it