Read Sharp AR-PE3 (serv.man4) Service Manual online
39
The troubleshooting process
Before you go to the customer site
Before you make a service call to a customer site, talk to the customer on the phone, and
check the following items:
check the following items:
1.
Does the print engine work?
If the print engine works, but the user cannot print the Fiery X3e Test Page, a service call
is probably required.
is probably required.
2.
Is the failure caused by a simple operating problem?
• Is there a printing problem?
• Does the Fiery X3e Test Page fail to print?
• Does the Fiery X3e fail to respond to a print command?
• Does printing seem to take a long time?
• Is print quality poor?
• Does the Fiery X3e fail to appear in the list of printers?
If the answer to any of these questions is yes, refer the customer to the
Job Management Guide.
Job Management Guide.
If the customer has followed the corrective actions in the Job Management Guide and
has failed to solve the problem, be prepared to make a service call. Keep a log of the
failures the customer has observed.
has failed to solve the problem, be prepared to make a service call. Keep a log of the
failures the customer has observed.
3.
Has the customer made any network changes?
If network changes have occurred, request that the customer’s network administrator
verify the Fiery X3e network requirements.
verify the Fiery X3e network requirements.
4.
Is the user having printing problems with a particular image file?
If there are problems with files from particular applications, the user may be more
successful using different print settings.
successful using different print settings.
If your telephone call fails to clear up the problem, proceed to the next phase, the
preliminary on-site checkout.
preliminary on-site checkout.
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