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Troubleshooting
29
Error Messages When Communication Errors Occur
If an error occurs during the transmission of scanned image data, one of the following messages
will appear in the display of the Digital Laser Copier/Printer along with an error code.
will appear in the display of the Digital Laser Copier/Printer along with an error code.
Error Code Table
Important points when using Scan to E-mail
Be very careful not to send image data files that are too large.
Your mail server's system administrator may have placed a limit on the amount of data that can be
sent in one e-mail transmission. If this limit is exceeded, the e-mail will not be delivered to the
recipient. Even if there is no limit and your e-mail is successfully delivered, a large data file may
take a long time to be received and place a heavy burden on the recipient's network, depending
on the recipient's network (Internet) connection environment.
If large image data files are repeatedly sent, the resulting burden on the network may slow down
the speed of other, unrelated data transmissions and in some cases, may even cause the mail
server or network to go down.
The images on the following page will produce the following file sizes when scanned as A4 size or
8-1/2" x 11" size originals:
Your mail server's system administrator may have placed a limit on the amount of data that can be
sent in one e-mail transmission. If this limit is exceeded, the e-mail will not be delivered to the
recipient. Even if there is no limit and your e-mail is successfully delivered, a large data file may
take a long time to be received and place a heavy burden on the recipient's network, depending
on the recipient's network (Internet) connection environment.
If large image data files are repeatedly sent, the resulting burden on the network may slow down
the speed of other, unrelated data transmissions and in some cases, may even cause the mail
server or network to go down.
The images on the following page will produce the following file sizes when scanned as A4 size or
8-1/2" x 11" size originals:
* All sizes are for image files created in TIFF G4 format.
If multiple images are scanned into a single file using "SINGLE" composition mode, the file size
will be approximately (Size of each image as indicated above) x (Number of images scanned).
will be approximately (Size of each image as indicated above) x (Number of images scanned).
When a single photograph is scanned in "TEXT/PHOTO" image quality mode at a resolution of
300 dpi, a file of more than 1000 KB is created. Sending a file consisting of only a single page
scanned in "PHOTO" mode at a resolution of 600 dpi may cause a mail server or network to go
down. Even if successfully transmitted, considerable time will be required to receive the file and
this may inconvenience the recipient.
Although the actual limitation depends on your network environment, a general guideline for the
maximum file size for Scan to E-mail is 2000 KB. In cases where you need to send multiple
documents, try such measures as lowering the resolution or image quality mode.
300 dpi, a file of more than 1000 KB is created. Sending a file consisting of only a single page
scanned in "PHOTO" mode at a resolution of 600 dpi may cause a mail server or network to go
down. Even if successfully transmitted, considerable time will be required to receive the file and
this may inconvenience the recipient.
Although the actual limitation depends on your network environment, a general guideline for the
maximum file size for Scan to E-mail is 2000 KB. In cases where you need to send multiple
documents, try such measures as lowering the resolution or image quality mode.
Error Code
Description of the Error
CE-01
The optional network interface card (Print Server Card) is not installed or is out of order.
CE-02
Cannt find the specified mail server or FTP server.
CE-03
The server was down during the scanning of the original.
CE-04
An invalid account name or password for the FTP server has been entered.
CE-05
An invalid directory of the FTP server has been entered.
CE-00
An error other than the above has occurred.
Resolution
File size of text original A when
scanned in "TEXT" mode.
File size of photo original B when
scanned in "TEXT/PHOTO" mode.
300dpi
Approx. 50 KB
Approx. 1400 KB
600dpi
Approx. 90 KB
Approx. 5000 KB
Network error
Check the network.
Check the network.
[OK]
* * - * *
Error code
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