Read Sharp AR-NS2 (serv.man4) User Guide / Operation Manual online
27
Troubleshooting
If a problem or question arises, try to solve the situation using the following information before
contacting your authorized SHARP dealer. If the problem persists, contact your authorized
SHARP dealer.
contacting your authorized SHARP dealer. If the problem persists, contact your authorized
SHARP dealer.
The image cannot be scanned.
Cause:
The original is loaded upside down.
Solution: If you are using the platen glass, the original must be placed face down. If you are using
the optional Reversing Single Pass Feeder or Single Pass Feeder, the original must be
inserted face up.
inserted face up.
A moiré (stripe pattern) appears on the scanned image.
Cause:
A slight amount of moiré sometimes appears when printed matter is scanned.
Solution: Moiré can in some cases be reduced by changing the scanning resolution. If you are
using the platen glass, also try shifting the position and/or angle of the original on the
platen glass.
platen glass.
The scanned image is fuzzy or has smudges.
Cause:
The platen glass or the underside of the platen cover is dirty.
Solution: Follow the instructions in your copier manual to clean the platen glass and the underside
of the platen cover.
The scanned image is clipped.
Cause:
The set original scanning size is smaller than the actual original size.
Solution: Set the actual original size (refer to page 15).
If you have intentionally set a smaller size than the actual original size, place the original
taking into account the guides for the set original size. For example, when scanning an
A4 original using a B5 setting, align the original using the scale at the left edge to fit the
area you wish to scan into the B5 scanning area.
taking into account the guides for the set original size. For example, when scanning an
A4 original using a B5 setting, align the original using the scale at the left edge to fit the
area you wish to scan into the B5 scanning area.
The scanned image is upside down or on its side.
Cause:
The original was not placed in the correct orientation.
Solution: Place the original in the correct orientation (refer to page 17).
The scanned image range is on the opposite side of the selected image
range.
range.
Cause:
The original was placed with the left and right sides reversed.
Solution: Place the original in the correct orientation (refer to page 17).
The received image data cannot be opened.
Cause:
The viewer program used by the recipient does not support the format of the received
image data.
image data.
Solution: Try selecting a different file type (TIFF or PDF) and/or a different compression format
(uncompressed, G3, or G4) when sending the image data (refer to page 14).
Otherwise, have the recipient use Sharpdesk or a viewer program that supports the
above combinations of file types and compression formats.
Otherwise, have the recipient use Sharpdesk or a viewer program that supports the
above combinations of file types and compression formats.
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