Read Sharp AR-NS2 (serv.man4) User Guide / Operation Manual online
28
Troubleshooting
The recipient does not receive transmitted data.
Cause:
An incorrect destination was selected.
Otherwise, there is a mistake in the information stored for the destination (e-mail address
or FTP server information).
Otherwise, there is a mistake in the information stored for the destination (e-mail address
or FTP server information).
Solution: Select the correct destination and make sure the correct information is stored for the
destination (refer to page 6).
* If delivery by e-mail (Scan to E-mail) is unsuccessful, an error message such as
* If delivery by e-mail (Scan to E-mail) is unsuccessful, an error message such as
"Undelivered Message" may be sent to the designated administrator's e-mail address.
This information may help you determine the cause of the problem.
This information may help you determine the cause of the problem.
* To send image data to your desktop (Scan to Desktop), Network Scanner Tool must
be installed (refer to page 22).
The recipient does not receive data sent by e-mail (Scan to E-mail).
Cause:
The amount of data that can be sent in one e-mail transmission is sometimes limited by
the administrator of the mail server. If the amount of data exceeds the limit, the data will
not be delivered to the recipient.
the administrator of the mail server. If the amount of data exceeds the limit, the data will
not be delivered to the recipient.
Solution: Decrease the amount of data sent in the e-mail transmission (reduce the number of pages
scanned). (Ask your mail server administrator what the data limit is for one e-mail
transmission.) (Refer to page 29.)
transmission.) (Refer to page 29.)
Transmission takes a long time.
Cause:
When there is a large amount of image information, the data file is also large and
transmission takes a long time.
transmission takes a long time.
Solution: In order to select image quality and data compression settings that are suited to the
purpose of transmission and create image data that is well-balanced in terms of image
quality and file size, pay attention to the following points:
quality and file size, pay attention to the following points:
Image quality modes ("TEXT", "TEXT/PHOTO", "PHOTO")
The default setting is "TEXT/PHOTO". If the original does not contain photographs,
illustrations, or other halftone images, "TEXT" mode will give you a more workable
scanned image. "TEXT/PHOTO" should only be selected when the original includes a
photograph and you want to give priority to the quality of the photograph. (There is no
advantage to scanning a text-only original with "TEXT/PHOTO" or "PHOTO" mode.)
"PHOTO" mode should only be used to scan a photograph or illustration. Note that this
will produce a larger file size than the other modes.
The default setting is "TEXT/PHOTO". If the original does not contain photographs,
illustrations, or other halftone images, "TEXT" mode will give you a more workable
scanned image. "TEXT/PHOTO" should only be selected when the original includes a
photograph and you want to give priority to the quality of the photograph. (There is no
advantage to scanning a text-only original with "TEXT/PHOTO" or "PHOTO" mode.)
"PHOTO" mode should only be used to scan a photograph or illustration. Note that this
will produce a larger file size than the other modes.
Resolution
The default resolution setting is 300 dpi. This is suitable for originals with mixed text and
illustrations/photographs; however, it produces a slightly larger file size. For normal text
originals, a resolution setting of 200 dpi or 300 dpi produces image data that is sufficiently
readable. (200 dpi is equivalent to the "Fine" character mode used for facsimiles.)
The 600 dpi setting should only be used in cases where high-clarity image reproduction
is required, such as an original that includes photographs or illustrations. Note that a high-
resolution setting will result in a larger file size and transmission may not be successful if
there is insufficient disk capacity in the server to which the image is sent (or if the
administrator of the server has restricted the file size). If transmission is not successful,
you can try such measures as reducing the number of scanned pages in the file or
reducing the scan size setting for the original (refer to page 15).
The default resolution setting is 300 dpi. This is suitable for originals with mixed text and
illustrations/photographs; however, it produces a slightly larger file size. For normal text
originals, a resolution setting of 200 dpi or 300 dpi produces image data that is sufficiently
readable. (200 dpi is equivalent to the "Fine" character mode used for facsimiles.)
The 600 dpi setting should only be used in cases where high-clarity image reproduction
is required, such as an original that includes photographs or illustrations. Note that a high-
resolution setting will result in a larger file size and transmission may not be successful if
there is insufficient disk capacity in the server to which the image is sent (or if the
administrator of the server has restricted the file size). If transmission is not successful,
you can try such measures as reducing the number of scanned pages in the file or
reducing the scan size setting for the original (refer to page 15).
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