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NetSupport Manager
14
NetSupport Manager Features
NetSupport Manager contains a wealth of features to assist you to Train, Support, Monitor and
Manage Clients.
Manage Clients.
Remote Control
Watch, Share or Control the screen, keyboard and mouse of a Client irrespective of colour
resolution, network protocol or operating system at either end. Ideal for providing on-line
support.
Watch, Share or Control the screen, keyboard and mouse of a Client irrespective of colour
resolution, network protocol or operating system at either end. Ideal for providing on-line
support.
Connectivity
•
Dynamically find and list all Clients on the Network.
•
Connect by Client name.
•
Connect by Network address.
•
Connect via a database of known Clients.
•
Connect entire groups in one step.
•
Client/Control connection to Controls/Clients through Proxy Servers and Firewalls
Message
Send a message to one or more chosen Clients, or even broadcast a message to all Clients
on the network.
Send a message to one or more chosen Clients, or even broadcast a message to all Clients
on the network.
Chat
Conduct a two-way chat session in real time between the operator at the Control and the User
at the Client.
Conduct a two-way chat session in real time between the operator at the Control and the User
at the Client.
File Transfer and Distribution
Transfer and manipulate files between workstations, using advanced ‘Drag and Drop’
technology. Copy files from a workstation to many workstations, distribute Software or
Synchronise Directories. To ensure security whilst transferring files use DES Encryption on all
data being transferred. Includes support for Long File names, Remote File Edit, altar file
attributes and more.
Transfer and manipulate files between workstations, using advanced ‘Drag and Drop’
technology. Copy files from a workstation to many workstations, distribute Software or
Synchronise Directories. To ensure security whilst transferring files use DES Encryption on all
data being transferred. Includes support for Long File names, Remote File Edit, altar file
attributes and more.
Show
Display a Control’s screen on individual or multiple Clients workstations, or display a selected
Client’s screen to other Clients.
Display a Control’s screen on individual or multiple Clients workstations, or display a selected
Client’s screen to other Clients.
View
View more than one Clients screen at the same time, or sit back and watch each connected
screen in Scan Mode. The ability to record the activity on a Client workstation whilst it is
remotely controlled, capture a Client’s print output and cut and paste between workstation
applications come as standard functionality.
View more than one Clients screen at the same time, or sit back and watch each connected
screen in Scan Mode. The ability to record the activity on a Client workstation whilst it is
remotely controlled, capture a Client’s print output and cut and paste between workstation
applications come as standard functionality.
Scan
Automatically cycle through each Client's workstation in turn, displaying its screen on the
Control workstation. This enables the Control to keep a discrete watch over what the Clients
are running on their workstations.
Automatically cycle through each Client's workstation in turn, displaying its screen on the
Control workstation. This enables the Control to keep a discrete watch over what the Clients
are running on their workstations.
Launch Applications
Launch an application on one or all Client Workstations at the press of a button.
Launch an application on one or all Client Workstations at the press of a button.
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