KV-32HQ100B - Sony TV Service Manual (repair manual). Page 16

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28
Troubleshooting
If you continue to have these problems, have your TV serviced by qualified 
personnel .                 
NEVER open the casing yourself.
Problem
Possible causes
Solutions
No picture, no sound.
Power off
TV in standby. 
Aerial disconnected.
Plug in the TV. 
Press the 
 button on the front of the TV.
 If the 
indicator is on press the 
 button on the remote control. 
Check aerial connection
Poor or no picture (screen is
dark), but good sound.
Picture preset level adjustment
Select  ‘Picture Adjustment’ menu then adjust the
brightness, picture and colour levels. 
Some channels are blank.
Scrambled or subscription-only
channel. 
 
Programme used only for data (no
picture or sound). 
Programme not being transmitted.
Subscribe to pay-per-view broadcaster. 
See ‘Skipping a programme’ section.
See ‘Re-arranging your channels’ section.
Standby indicator flashing.
Fault (irregular flash)
Do not open the cabinet, refer to qualified personnel.
Contact your nearest SONY Service Centre.
Good picture, no sound
Volume control.
Press the 
 + button on the remote control. 
If 
 is displayed on the screen, press the 
 button on
the remote control.
No colour on colour
programmes
Colour level setting.
Select  ‘Picture Adjustment’ menu then adjust the colour
setting.
Remote control does not
function
Batteries low.
Wrong mode
Replace batteries.
Press the 
> or . button to check if your remote
control is in the correct Mode for the equipment you are
trying to control.
Distorted picture when
changing programmes or
selecting teletext
Inputs from external equipment not
switched off.
Switch off all additionally connected equipment.
/
Sony Corporation  Printed in Spain
=KV-32HQ100
=KV-36HQ100
4-085-835-61
(01)
408583561
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