MX-M364N, MX-565N. NOTE - Handy Guides are NOT a substitute for Service Manuals and Parts Guides - Sharp Copying Equipment Handy Guide. Page 57

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Repair Hints 
 
SHARP
 
Document Solution Centre
 
57 
 
 
PRINT CONTROLLER
 
ALL 
After upgrading from Windows 8 to 8.1 
or 2012 to 2012R2, “Features” 
information on the printer properties is 
not displayed. 
This is caused by the OS upgrade. 
If you change the Printer Name or change/reset the Port 
properties of the queue, the Features information will 
return. 
When using PC-Fax Preview function on 
Windows 8.1 or 2012R2, the preview 
image and sending result is incorrect 
When using PC-Fax driver on Windows 8.1 or 2012R2, set 
the FAX resolution setting to 200x200dpi, 400x400dpi or 
600x600dpi. 
Unable to install OSX10.8 or 10.9 
Drivers - Cannot be opened because it 
was not downloaded from the Mac APP 
Store error message 
For additional security, OSX 10.8 Mountain Lion 
implemented “Gatekeeper”, which can be set to restrict 
the installation of applications/drivers from a specific 
source (eg Mac App Store). 
 
From the Security & Privacy menu (System Preferences), 
change the "Allow Applications Downloaded From" 
setting to Mac App Store and identified developers or 
Anywhere. 
When printing multiple page reports 
from different paper trays as separate 
files, is it possible to stop the MFP 
device from bypassing jobs held when a 
paper out condition occurs, to prevent 
an out of sequence output/report? 
Enable (check) the following setting change on the MFP 
device:- 
System Settings - Operation Settings - Disabling of Bypass 
Printing 
 
 
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