AR-PE1 (serv.man15). ARPE1 Printing Manual - Sharp Copying Equipment User Guide / Operation Manual. Page 103

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C
C-3
Troubleshooting
One or more Media Type 
options are dimmed.
Select a Paper Source that supports the Media Type you are using. 
For information on requirements and constraints pertaining to special papers and 
transparencies, see Appendix A, “Print Options.”
Fiery X4 doesn’t respond to a 
Print command.
Has someone disconnected the copier by selecting Suspend Printing from the Functions 
menu?
If the administrator or operator has selected 
Suspend Printing
 on the Fiery X4 Control 
Panel or Command WorkStation to interrupt printing, your print job will not resume 
until someone selects 
Resume Printing
 from the Functions menu on the Control Panel 
or clicks the function key on the Command WorkStation.
Did you select the Fiery X4 as the current printer?
Before printing, you must select the Fiery X4 as the current printer from your Windows 
computer, Mac OS computer, or UNIX workstation.
Make sure that the copier is switched on.
Someone may have turned the copier off, or the Automatic Power-Off or Power Saver 
mode function may have engaged. Even with the copier off, the Fiery X4 appears in the 
Chooser as long as the Fiery X4 itself is turned on. 
If you are printing over an IPX (Novell) network, verify through the PCONSOLE utility 
that the job was sent to the Novell queue and that the queue is being used by the Fiery 
X4.
Make sure that the job does not contain a PostScript error.
Check with the operator, or use Fiery WebSpooler or Fiery Spooler to check the job’s 
status. In Fiery WebSpooler or Fiery Spooler, a job containing a PostScript error 
appears in red. 
To obtain information on the PostScript error, make sure the Print to PS Error option 
is set to 
Yes
 in Fiery X4 Setup. See the Configuration Guide for more information.
You cannot print with 
QuarkXPress 3.32 using the 
PSPrinter 8.5.1 driver on a 
Mac OS computer.
Remove the file called Balloon Help from your QuarkXPress application folder and 
relaunch QuarkXPress.
If this happens:
Try this:
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