Read Sharp AR-PE1 (serv.man15) User Guide / Operation Manual online
C
C-2
Troubleshooting
Troubleshooting
In case of problems, and before you call for service, check the guidelines in this section.
If you are unable to resolve the problem, make a note of the error condition and
contact your authorized service/support center.
If you are unable to resolve the problem, make a note of the error condition and
contact your authorized service/support center.
This section provides some troubleshooting guidelines should a problem arise. If you
are unable to resolve a problem after referring to this section, contact your site operator
or administrator. Also, make sure there are no applications installed on the Fiery X4,
with the exception of the client utilities from the User Software CD. Applications
other than the client utilities are not supported and can cause system problems.
are unable to resolve a problem after referring to this section, contact your site operator
or administrator. Also, make sure there are no applications installed on the Fiery X4,
with the exception of the client utilities from the User Software CD. Applications
other than the client utilities are not supported and can cause system problems.
General printing problems
If this happens:
Try this:
You cannot connect to a Fiery
X4.
X4.
•
Make sure that the Fiery X4 is not being calibrated from the Control Panel.
If the Fiery X4 is being calibrated from the Control Panel, you can select it in the
Chooser, but you cannot connect to it. This insures that only one person is calibrating
the server at any time and that print jobs do not use unexpected calibration.
Chooser, but you cannot connect to it. This insures that only one person is calibrating
the server at any time and that print jobs do not use unexpected calibration.
You cannot select or view one
of the queues.
of the queues.
•
Have your system administrator enable the queue in Setup.
You cannot connect to the
Fiery X4 from a Windows
computer with the Command
WorkStation or Fiery utilities.
Fiery X4 from a Windows
computer with the Command
WorkStation or Fiery utilities.
•
Make sure the connection is configured correctly.
For instructions, see Getting Started.
Printing seems to take too
long.
long.
•
Print to a queue instead of to the Direct connection.
When you print to a queue, the job is stored on the Fiery X4 until it can be processed
and printed; when you print to the Direct connection, the job cannot be sent to the
Fiery X4 until the previous job is finished processing, so you must wait longer to use
your computer.
and printed; when you print to the Direct connection, the job cannot be sent to the
Fiery X4 until the previous job is finished processing, so you must wait longer to use
your computer.
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