UP-3300 (serv.man6). UP3300 Handy Guide - Sharp EPOS Handy Guide. Page 5

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Q. How do I take a back up copy of the UP3300 and then if
necessary down load back to the UP3300 and how long does this
take.
A.  Sharp provide a free of charge utility called com33v this is
used to upload or down load all data or specific areas of data. To
take a complete back up of the UP3300 with option memory board
will take approximately 12 minuets at a speed of 38400 B’s.
Q. I have a UP3300 with a Printer that is used for producing
receipts and on occasions producing a print out for the KP. The
problem is that the Logo is not always printed on the Customers
Receipt.
A. There is a new setting for the Receipt Printer (Device Config)
which will allow the Logo to be pre-printed (as on previous models)
or to print the Logo at each issue.
In the above case where the printer is producing both Receipts
and KP information the Receipt should be set to print Logo at each
issue.
Q. What is the difference between the FINAL key and the NEW
BALANCE.
A. The entry and operational method is the same for both features
however the FINAL will calculate the Tax, the NEW BALANCE
does not. The FINAL key does NOT finalise the transaction. When
you use the FINAL key in place of the NEW BALANCE you will
notice a large bold print indicating the Total amount.
Q. The Slave Machines are sending items to the Kitchen Printer
even though it has not been configured to send to the KP.
A. This situation is usually caused by the Slave Machine having
been set up with IC files while a KP has been assigned, the effect
of this would be to create a KP buffer file. If this file is created and
depending on the system configuration there may be an output to
KP. To prevent any printing from a specific Slave delete the KP
buffer File.
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