XL-HF401PH (serv.man3) - Sharp Audio User Guide / Operation Manual. Page 26

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12/3/30
HF-401PH_OM_EN_UK.fm
25
Troubleshooting chart (continued)
Sudden temperature changes, storage or operation in an
extremely humid environment may cause condensation
inside the cabinet (CD pickup, etc.) or on the transmitter on
the remote control. Condensation can cause the unit to
malfunction. If this happens, leave the power on with no
disc in the unit until normal playback is possible (about 1
hour). Wipe off any condensation on the transmitter with a
soft cloth before operating the unit.
When this product is subjected to strong external
interference (mechanical shock, excessive static
electricity, abnormal supply voltage due to lightning, etc.)
or if it is operated incorrectly, it may malfunction.
If such a problem occurs, do the following:
1
Set the unit to the stand-by mode and turn the power on
again.
2
If the unit  is not restored in the previous operation,
unplug and plug in the unit again, and then turn the
power on.
Note:
If neither operation above restores the unit, clear all the
memory by resetting it.
Caution:
This operation will erase all data stored in memory
including clock, timer settings and tuner preset.
If the Network function operates incorrectly, do the reset
operation as below:
During Network function, press and hold CLEAR button
until “Network Clear” appears.
This operation will erase the current Wi-Fi setting.
■ Wi-Fi connection
Symptom
Possible cause
● Wi-Fi network 
connection failed.
● Is your router Wi-Fi 
certified?
● WPS-Pin and WPS-PBC 
routers is not supported by 
this unit.
● Is the SSID broadcast on 
the Wi-Fi router enabled?
● Avoid using Wi-Fi channel 
which is much overlapped 
by the nearby Wi-Fi 
network.
● Is the unit placed near a 
potential source of 
interference which may 
affect Wi-Fi signal, such as 
microwave ovens?
● Is your PC using a Wi-Fi 
network? Ethernet 
connection for AirPlay / 
DLNA network setup is not 
possible.
● Do not use special 
characters like ‘%, #, *’ to 
rename your router or the 
AirPlay device in the 
setting menu.
■ AirPlay / DLNA
Symptom
Possible cause
● No AirPlay icon on 
Apple AirPlay 
device or iTunes in 
my PC.
● Is the unit joined to the 
AirPlay network?
● Is the Bonjour service in 
your PC enabled before you 
open iTunes?
● AirPlay connection 
failed with Mac or 
PC.
● Firewalls and security 
software must be disabled.
● Is your network speed fast 
enough? Other devices 
connected to your home 
router might need to be 
turned off.
● Breaking of music 
streaming.
● Restart your Apple AirPlay / 
DLNA device or this unit.
● Stop any internet content 
browsing via your home 
router.
● Enable the Auto Channel 
Scan Option on the Wi-Fi 
router if available.
● Enable the Wireless 
Intelligent Stream Handling 
(WISH) option on the Wi-Fi 
router if available.
● Enable the Quality of 
Service (QoS) option on the 
Wi-Fi router if available.
● Other home routers must be 
turned off.
■ Remote control
Symptom
Possible cause
● The remote control 
does not operate.
● Is the AC power lead of the 
unit plugged in?
● Is the battery polarity 
correct?
● Are the batteries dead?
● Is the distance or angle 
incorrect?
● Does the remote control 
sensor receive strong light?
■ Condensation
■ If problem occurs
■ Factory reset, clearing all memory
1
Press the ON/STAND-BY button to enter the power
stand-by mode.
2
While pressing down the OPEN/CLOSE button, press
the ON/STAND-BY button until “Clear All” appears.
■ Network reset
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