HT-CN410DVH - Sharp Audio User Guide / Operation Manual. Page 61

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E-50
HTCN410DVH 8_E2.fm
03/10/29
ENGLISH
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HT-CN410DVH
References
- Troubleshooting chart -
Troubleshooting chart
Many potential problems can be resolved by the owner without calling a service tech-
nician.
If something is wrong with this product, check the following before calling your author-
ised SHARP dealer or service centre.
General
DVD player
Symptom
Possible cause
Reference 
page
No sound is heard.
Is the volume level set to "0"?
P. 24
Are the speaker wires disconnect-
ed?
P. 10
The sounds from speakers 
are not well balanced.
Are the speaker leads connected to 
the wrong channels?
P. 10
Is each speaker placed at the same 
distance from the listener?
P. 17
Are speakers adjusted to the same 
level?
P. 48
Noise is heard during play-
back.
Move the unit away from any com-
puters or mobile phones.
When a button is pressed, 
the unit does not respond.
Set this unit to the power stand-by 
mode and then turn it back on.
P. 51
Interference or noise occurs 
on the TV image.
Is the unit placed near TV with inter-
nal aerial? Use an external aerial.
P. 11
The power is not turned on.
Is the unit unplugged?
P. 16
The protection circuit may be acti-
vated. Unplug and plug in the power 
lead again after 15 minutes or more.
P. 51
No images are displayed.
Is TV turned on?
P. 19
Is the input of TV switched?
P. 19
Symptom
Possible cause
Reference 
page
Even though a disc has 
been loaded, "NO DISC" is 
displayed.
Is the disc loaded upside down?
Is the disc very dirty?
Playback sounds are 
skipped.
Does the disc satisfy the standards?
Is the unit located near excessive 
vibrations?
Has condensation formed inside the 
unit?
P. 51
The control buttons do not 
function. Music or video 
playback is interrupted. 
Is the disc very dirty?
Does the disc satisfy the standards?
Is the unit located near excessive 
vibrations?
Has condensation formed inside the 
unit?
P. 51
Pictures and sound are 
skipped.
Is the disc very dirty?
Is the unit located near excessive 
vibrations?
Has condensation formed inside the 
unit?
P. 51
The unit does not operate 
even if the power is on.
Is a disc other than a DVD (region 
number on the back of the unit or 
ALL), SVCD, VCD, audio CD, CD-R 
or CD-RW loaded?
P. 4
Image cannot be played 
back. (Sound is not heard.)
Are the video and audio cables 
connected improperly?
P. 12 - 16
Is a disc other than a DVD (region 
number on the back of the unit or 
ALL), SVCD, VCD, audio CD, CD-R 
or CD-RW loaded?
P. 4
Is the disc very dirty?
Is the disc loaded upside down?
Clean the optical pickup if it is dirty.
Is the TV input set to "VIDEO 1/
VIDEO 2", etc.?
P. 25
Is the unit turned on?
P. 18
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