Read Panasonic KX-VC500CX / KX-VCA001X Service Manual online
14
KX-VC500CX/KX-VCA001X
The remote control is unresponsive.
• The batteries are depleted.
→ Replace with new batteries.
• The remote control is being used out of the signal reception range.
→ Make sure to use the remote control within the signal reception range.
• Check using the remote control of the compatible set.
1) Check using the unit of the compatible set.
→ Replace the unit if checks are successfully completed.
→ Replace the unit if checks are successfully completed.
• The remote control ID differs between the KX-VC500 and the remote
control.
→ Change the settings so that the remote controll ID of the KX-VC500 and
the remote control match. Perform the following procedure:
1. Press [Home] on the KX-VC500.
1. Press [Home] on the KX-VC500.
• The Home screen is displayed.
Check the remote control ID of the KX-VC500.
Note
If the remote control ID is not displayed on the Home screen, contact
your dealer.
your dealer.
2. Press and hold [
l
] and [#] at the same time.
3. Within 2 seconds after you release the buttons, press the number (1 to
3) corresponding to the ID dislpayed on the Home screen.
Note
Note
If the remote control is still unresponsive after performing the proce-
dure above, contact your dealer.
dure above, contact your dealer.
• Cannot operate the compatible set.
1) Check using the remote control of the compatible set.
→ Replace the remote control.
→ Replace the remote control.
Cannot connect with another party.
• The IP address is not entered correctly.
→ Confirm that the other party’s IP address is correctly entered.
• The internet connection is not established.
→ Some hubs, routers, etc. can take 10 seconds or more to establish an
internet connection.
• Encryption settings do not match those of the other party in a video
conference call.
→ Change your settings to match those of the other party. Also, when
encryption is enabled, data cannot be transmitted if the encryption string
(encryption password) does not match
(encryption password) does not match
• Your software version does not match that of the other party in a video
conference call.
→ Upgrade your firmware to match that of the other party
• There may be a problem with your communication lines.
→ If the compatible set cannot be connected, please check the network con-
nections.
• Cannot connect to destination via VPN.
→ Check the communication of the LAN cable.
→ Is the Global IP address registered?
→ Is the firmware the same version?
→ Check the VPN router setting (I/M)
→ Is the Global IP address registered?
→ Is the firmware the same version?
→ Check the VPN router setting (I/M)
• Cannot connect to the compatible set.
→ Replace the unit.
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