Read Panasonic KX-VC500CX / KX-VCA001X Service Manual online
13
KX-VC500CX/KX-VCA001X
6 Troubleshooting Guide
Caution
Before operating, any user data set by the customer, such as address book, should be saved to a PC.
When checking the unit, the following compatible hardware set used for call-out servicing
*1
is necessary
*1 Compatible set (compatible hardware set used for call-out servicing)
• KX-VC500 unit used for checking connection (including remote control)
• KX-VCA001 unit used for checking connection (optional microphone)
• PC (with VGA output)
• Display
• Video Camera
• HUB
• Connecting cable set (It has already been confirmed that cable can be correctly connected)
• KX-VCA001 unit used for checking connection (optional microphone)
• PC (with VGA output)
• Display
• Video Camera
• HUB
• Connecting cable set (It has already been confirmed that cable can be correctly connected)
Pre-check
• Check that the customer's peripheral devices are working correctly. Replace with carried equipment
• Check that the customer's cable connections are not the cause of the problem. Replace with correct cable(s)
• Check that the customer's cable connections are not the cause of the problem. Replace with correct cable(s)
6.1.
Basic Operation
Problem
Cause and Solution
The power does not turn on.
• Power does not turn on even if the power button is pressed.
1) Check power outlet voltage
2) Check power cord is not loose or broken
3) Check using the unit of the compatible set
→ Replace the unit if checks 1 to 3 are successfully completed.
2) Check power cord is not loose or broken
3) Check using the unit of the compatible set
→ Replace the unit if checks 1 to 3 are successfully completed.
There is no display.
• The main video camera is not turned on.
→ Turn on the main video camera.
• The KX-VC500 is in screen standby mode.
→ Pushing a button on the KX-VC500 or the remote control, or receiving a
video conference call will end standby mode and the display will return.
• When connecting a device equipped with HDCP (High-bandwidthDigital
Content Protection) using an HDMI cable, only a blue or blue/black
screen may be displayed.
screen may be displayed.
→ Do not connect a device using HDCP with an HDMI cable.
• There is no display even if I replace the HDMI cable for the Display.
1) Check Display power or select the correct Input mode.
2) Check using the unit of the compatible set.
→ Replace the unit if checks 1 and 2 are successfully completed.
2) Check using the unit of the compatible set.
→ Replace the unit if checks 1 and 2 are successfully completed.
• There is no display even if I replace the HDMI cable for the main camera
1) Check power to the camera
2) Check using the unit of the compatible set.
→ Replace the unit if checks 1 and 2 are successfully completed.
2) Check using the unit of the compatible set.
→ Replace the unit if checks 1 and 2 are successfully completed.
The area at the edges of the screen is not
displaying properly.
displaying properly.
• The display is not set to show the full image.
→ Set the display to show images at full screen. For detailed procedure,
read the instruction manual for the display.
Operation is unresponsive or incorrect.
• An error has occurred.
→ Turn off the KX-VC500 and restart it.
• STATUS LED is illuminated red or flashing red
1) Check using the unit of the compatible set.
→ Replace the unit if checks are successfully completed.
→ Replace the unit if checks are successfully completed.
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