KX-NCV200BX, KX-TVM204X, KX-TVM296X (serv.man3) - Panasonic PBX Service Manual (repair manual). Page 7

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KX-NCV200 has the ACD (Automatic Call Distribution) Report Server function and Voice Processing System function. After wall
mounting and connecting the NCV200 to the PBX and the Local Area Network you can begin programming the NCV200.
This programming should be performed by the installer, using the KX-NCV Maintenance Console software. 
This software can be used to set system parameters, change system prompts, diagnose system functions, etc.

• Real-time Call Reporting
• Historical Cradle to Grave Reporting
• Call Logging

ACD Report Server is also an ideal tool for Dealers in monitoring and debugging the initial setup of the telephony environment.
ACD Report Server supports integration with Panasonic TDA PBXs (KX-TDA100, KX-TDA200 and KX-TDA600) via CSTA inter-
face.

ACD Report Server collects all the information about the ACD groups defined on TDA PBX. All the past call processing is done
according to the information gathered from the TDA PBX.
Extension lnformation

ACD Report Server collects all the information about the Extensions defined on TDA PBX and their allocation to ACD groups. All
the past call processing is done according to the information gathered from the TDA PBX.
Agent Information

For each Agent an unique ID number can be defined. The Agent logs in the system using the ID number and a password. This fea-
ture allows you to exactly monitor Agent activity and efficiency.
Customer Information

The ACD Report Server window allows user to manage the customer information associated with the associated Caller ID lines.
The user can:

• Add a new Customer and specific Caller ID and/or Caller Name for easy identification of incoming calls
• Remove an existing Caller
• Modify the Customer information (i.e. First, Middle, Last Name and Caller ID)

ACD Report Server presents the following information categories:

• Status of each extension and trunks (idle, busy, etc.)
• Type of the call (incoming, outgoing, internal)
• The phone numbers for each party involved in the call

ACD Report Server manages the following type of counters and timers:

• Active Counters
• Cumulative Counters
• Peak Counters
• Active  Timers
• Cumulative Timers

User has access to real-time counters and timers.

ACD Report Server presents real-time custom or predefined performance graphs based on the system counters.
ACD Report Server allows the user to inspect the Extensions or the Agents, ACD Groups, and System.
The user can customize each type of graph (e.g. chart type, chart title, fonts, colors).
Call information storing and retrieval

All information regarding the call traffic is stored into ACD Report Server Database.
The user can inspect the log information.