Read Panasonic KX-NCV200BX / KX-TVM204X / KX-TVM296X (serv.man3) Service Manual online
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KX-NCV200BX / KX-TVM204X / KX-TVM296X
3.1.1.3.
Reporting Features
Call Traffic Activity
ACD Report Server allows the user to easily view the traffic reports based on different criteria.
Reports
Reports
The user can View, Print and Drill down on Reports for in-depth analysis using different filter criteria.
The reports can be exported in different portable formats like PDF, Word, Excel, HTML, Lotus, CSV, TSV and XML.
On every report a personalized logo picture can be set.
Filter and export information
The reports can be exported in different portable formats like PDF, Word, Excel, HTML, Lotus, CSV, TSV and XML.
On every report a personalized logo picture can be set.
Filter and export information
ACD Report Server allows the user to select the desired information to be exported in CSV format for further call analysis using
specialized wizard.
Pre-defined Report Templates
specialized wizard.
Pre-defined Report Templates
ACD Report Server comes with a set of pet of pre-defined report templates for quick generation.
Some attributes can be specified to instantiate the report template.
Some attributes can be specified to instantiate the report template.
3.1.2.
System Outline-Voice Processing System
The Panasonic Voice Processing System (VPS) is a voice prompted, menu-driven system which provides fully automated call
transfer (to an extension or mailbox), and voice message receiving and delivery service. Even first time users can easily reach their
desired extension or mailbox by following step-by-step voice instructions.
The VPS works with a PBX as an extension. It can be expanded to handle up to 24 simultaneous calls and store up to 128 hours of
voice data.
The VPS attends to incoming calls, then transfers those calls to the respective extensions. When owners of extensions cannot
answer the call, the mailboxes in the system take messages for them. Owners of the mailboxes can record personal greeting mes-
sages with their own voice for callers who enter the mailbox to leave messages.
The VPS has up to 1022 personal mailboxes for subscribers and two special function mailboxes for the System Manager and Mes-
sage Manager.
The VPS can be used by any caller, and by subscribers (Mailbox Owner) in your company.
Even if the user is away from the office, VPS can be used with any touch tone telephone.
Even callers using a rotary telephone can leave messages or be connected with the operator.
The VPS provides the following incoming call services to callers.
transfer (to an extension or mailbox), and voice message receiving and delivery service. Even first time users can easily reach their
desired extension or mailbox by following step-by-step voice instructions.
The VPS works with a PBX as an extension. It can be expanded to handle up to 24 simultaneous calls and store up to 128 hours of
voice data.
The VPS attends to incoming calls, then transfers those calls to the respective extensions. When owners of extensions cannot
answer the call, the mailboxes in the system take messages for them. Owners of the mailboxes can record personal greeting mes-
sages with their own voice for callers who enter the mailbox to leave messages.
The VPS has up to 1022 personal mailboxes for subscribers and two special function mailboxes for the System Manager and Mes-
sage Manager.
The VPS can be used by any caller, and by subscribers (Mailbox Owner) in your company.
Even if the user is away from the office, VPS can be used with any touch tone telephone.
Even callers using a rotary telephone can leave messages or be connected with the operator.
The VPS provides the following incoming call services to callers.
3.1.2.1.
Automated Attendant Service
Automated Attendant service allows callers to dial numbers in order to connect themselves with the desired party.
They can dial extension numbers directly or "spell" the name of the desired party using the dial keys on their telephones. When an
option has been selected, the Automated Attendant responds to the command by either routing the caller to an extension or the
operator.
Once the caller has dialled an appropriate number, the VPS transfers the caller to the party.
They can dial extension numbers directly or "spell" the name of the desired party using the dial keys on their telephones. When an
option has been selected, the Automated Attendant responds to the command by either routing the caller to an extension or the
operator.
Once the caller has dialled an appropriate number, the VPS transfers the caller to the party.
3.1.2.2.
Voice Mail Service
Voice Mail service is a message recording service that allows callers to leave messages for subscribers.
They can dial mailbox numbers directly or "spell" the name of the desired party using the dial keys on their telephones.
Once the caller has dialled an appropriate number, the VPS transfers the caller to the party.
They can dial mailbox numbers directly or "spell" the name of the desired party using the dial keys on their telephones.
Once the caller has dialled an appropriate number, the VPS transfers the caller to the party.
3.1.2.3.
Interview Service
Interview service allows callers to record their answers to prerecorded questions.
As the caller answers questions, they are recorded into an interview mailbox.
After a caller records the answers, the interview mailbox lights a message waiting lamp on the interview mailbox owner's extension.
When retrieving the messages, the subscriber only hears the answers to the questions.
In order to use Interview service, at least one interview mailbox must be created in the VPS.
For more information on creating interview mailboxes, refer to 2.1.3. Mailbox Parameters in the Programming Manual.
As the caller answers questions, they are recorded into an interview mailbox.
After a caller records the answers, the interview mailbox lights a message waiting lamp on the interview mailbox owner's extension.
When retrieving the messages, the subscriber only hears the answers to the questions.
In order to use Interview service, at least one interview mailbox must be created in the VPS.
For more information on creating interview mailboxes, refer to 2.1.3. Mailbox Parameters in the Programming Manual.
3.1.2.4.
Custom Service
Custom Services allow you to design and record your own voice guidance menus and menu options that callers can operate when
they call the VPS.
Callers can be guided to extensions, outside destinations (including cell phones), fax machines, mailboxes, other Custom Services,
etc.
Each Custom Service can consist of several selections which callers can select using the dial buttons on their telephone dial keys
they call the VPS.
Callers can be guided to extensions, outside destinations (including cell phones), fax machines, mailboxes, other Custom Services,
etc.
Each Custom Service can consist of several selections which callers can select using the dial buttons on their telephone dial keys
(0 to 9,
, and #). In total, you can create 100 Custom Services.
Voice guidance menus can be recorded by the System Administrator or the Message Manager.
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