Read Panasonic NN-GM231WZPE Service Manual online
5-12
TROUBLE SHOOTING
WHEN YOU GET A COMPLAINT FROM YOUR CUSTOMER, EVALUATE THE COMPLAINT CAREFULLY. IF
THE FOLLOWING SYMPTOMS APPLY, PLEASE INSTRUCT THE CUSTOMER IN THE PROPER USE OF THE
MICROWAVE OVEN. THIS CAN ELIMINATE AN UNNECESSARY SERVICE CALL.
CAUTIONS
1. Check grounding before checking for trouble.
2. Be careful of the high voltage circuit.
3. Discharge the high voltage capacitor. (See page 2-1)
4. When checking the continuity of the switches or of the high voltage transformer, disconnect one lead wire
2. Be careful of the high voltage circuit.
3. Discharge the high voltage capacitor. (See page 2-1)
4. When checking the continuity of the switches or of the high voltage transformer, disconnect one lead wire
from these parts and then check continuity with the AC plug removed. To do otherwise may result in a
false reading or damage to your meter.
false reading or damage to your meter.
5. Do not touch any part of the circuitry on the digital programmer circuit since static electric discharge may
damage this control panel.
Always touch yourself ground while working on this panel to discharge any static charge built up in your
body.
CONDITION
Microwave oven
does not work.
Inserting many plug into one
plug outlet and using
them at the same time
(causes overloading).
plug outlet and using
them at the same time
(causes overloading).
Microwave oven plug is not
inserted tightly.
inserted tightly.
Output power is too low.
Low AC input voltage.
Food temperature is too low.
Using metallic ware and
allowing it to touch the oven
wall.
allowing it to touch the oven
wall.
Sparks occurring.
Inconsistent intensity of
microwave by their
characteristics.
microwave by their
characteristics.
1. Wrap the thinner part with
aluminum foil.
2. Use plastic wrap or lid.
3. Stir once or twice while
3. Stir once or twice while
cooking soup, cocoa or
milk, etc.
milk, etc.
Uneven cooking.
Ceramic ware trimmed in
gold or silver powder is used.
gold or silver powder is used.
Avoid using other electrical
appliances when you use the
microwave oven.
appliances when you use the
microwave oven.
Insert microwave oven plug
securely.
securely.
Use the microwave oven at
adequate line voltage.
adequate line voltage.
This may not be a defect.
It is possible that the food
should be cooked for a
longer time period.
It is possible that the food
should be cooked for a
longer time period.
Do not use metallic ware for
cooking except where noted
in the cooking guide.
cooking except where noted
in the cooking guide.
Do not use any type of
cookware with metallic
trimming.
cookware with metallic
trimming.
CAUSE
REMEDY
Excessive weight on tray or
improperly balanced.
improperly balanced.
Distribute food evenly. Cook
smaller portions and,or use
lighter weight cookware.
smaller portions and,or use
lighter weight cookware.
Turntable drags or makes
noise.
noise.
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