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KDL-32EX650/32EX651/40EX650/40EX651/46EX650/46EX651 9
SECTION 2 - TROUBLESHOOTING
TRIAGE CHART
Use this general Triage Chart to determine what may possibly be causing the error before going out to the customers location.
1. Confirm the symptom from the customer.
2. Select that symptom from the chart.
▲
3. Bring the primary component listed for that symptom.
BLUE Triangle: (Secondary) Possible defective part
5. Chart Color Code
RED DOT: (Primary) Most likely defective part
* Immediate Shutdown After Power ON & 7X
*NOTE: REFER TO LCD PANEL SERVICE MANUAL IN REFERENCE
LIBRARY DATABASE FOR CORRECT REPLACEMENT PARTS BASED ON
SERIAL NUMBER.
Dead Set
Problem
POWER POWER
AUDIO POWER
PANEL
(TCON)
PANEL
(INVERTER)
Reference
Symptoms - Shutdown. Power LED
blinking red diagnostics sequences
Main Board
Power Supply
IR Board
Power Supply
IR Board
TCON
LCD Panel
▲
▲
▲
▲
▲
*
4. Follow the associated flowcharts in the Training Manual to isolate the board.
SERVICE BULLETIN
SOFTWARE UPDATE
SOFTWARE UPDATE
▲
No Video
Whole
Screen
Distortion
Isolated
Area
Distortion
No Audio
Audio
Power
Video
2X
3X
4X
5X
6X
7X
8X
TEMP
SOFT-
WARE
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