KD-28DL10U - Sony TV Service Manual (repair manual). Page 13

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Troubleshooting
Here are some simple solutions to problems which may affect the picture and sound.
Problem
Cause
Solution
No picture, no sound.
Power off.
TV in standby.
Aerial disconnected.
Plug in the TV.
If the 
1
 indicator is lit, press the       
TV I/
1
 button on the remote control.
Press the 
!
 button on the front of the 
TV.
Check aerial connection.
Poor or no picture (screen is dark), good 
sound.
Low picture settings.
Access the ‘Picture Adjustment’ 
menu and adjust the ‘Brightness’, 
‘Colour’ and ‘Contrast’ settings. 
Refer to page 21.
No picture on any channel after digital 
tuning.
No digital transmissions in your area.
Weak signal.
Unsuitable aerial.
Tune in all available analogue 
channels. Refer to ‘Manual 
Programme Preset’ on page 24. 
Contact a local installer to find out 
when digital transmissions begin in 
your area.
Ensure aerial/satellite dish is 
correctly aligned to transmitter.
Ensure aerial is plugged directly into 
the TV (not through other 
equipment).
Upgrade to a higher gain aerial.
Upgrade to a higher gain aerial.
Some channels are blank.
Scrambled/Subscription only 
channel.
Channel not being transmitted.
Channel used only for data (no 
picture or sound).
Subscribe to the pay-per-view 
service.
Contact the broadcaster for 
transmission details
Standby indicator flashing.
Digital programme set for ‘Timer 
Record’ (regular flash).
Fault (irregular flashing).
Refer to ‘The Info menu’ on page 18. 
Do not open the cabinet, refer to 
qualified personnel.
Contact your nearest 
 
Service Centre.
Good picture, no sound
Low or muted volume
Press the 
2
 + button on the remote 
control.
If 
%
 is displayed, press the 
%
 button 
on the remote control.
No colour on colour programmes.
Low colour level settings.
Access the ‘Picture Adjustment’ 
menu and adjust the ‘Colour’ setting. 
Refer to page 21.
Remote control does not work.
Batteries low.
Wrong mode selected
Replace batteries.
Press the Mode Selector button 
repeatedly to select TV mode.
Distorted picture when changing 
programmes or selecting text.
Connected equipment switched on.
Switch off external equipment (VCR, 
DVD player etc.)
If you continue to have these problems, have your TV serviced by qualified
personnel or contact the 
 UK Digital HelpLine on 0870 600 1717.
NEVER open the casing yourself.
Specifications
TV System
I/DVB-T
Colour System
PAL
NTSC 3.58, 4.43 (only Video In)
MPEG-2 MP@ML
Channel Coverage
UHF:
B21-B69
Picture Tube
FD Trinitron WIDE Approx. 71cm (28inches)
Sound Output
Left/Right:
2x10W (music power), 2x5W (RMS)
Power Consumption
97W
Dimensions (w x h x d)
Approx. 790 x 515 x 525 mm
Weight
Approx. 43kg
Rear Terminals
i
1/
21-pin Euro connector (CENELEC
standard) including audio/video input,
RGB input, TV audio/video output.
i
2/
r
21-pin Euro connector (CENELEC
standard) including audio/video input,
S-VIDEO input, selectable audio/
video output.
RF In (Digital)
ANALOGUE
 
RF In (Analogue)
RF Out
Audio output - phono jacks.
PCMCIA (for future use only).
MODEM
MODEM jack (for service use only).
Front Terminals
i
Headphone jack - minijack stereo.
t
3
Video input - phono jack.
o
3
Audio input - phono jack.
Supplied Accessories
RM-933 remote control (1)
IEC designated size AA (R03) battery (2)
RF Lead.
Design and specification are subject to change without notice.
 
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