Read Sony DVP-NS611HP / DVP-NS710H / DVP-NS710HP / DVP-NS717HP / DVP-NS718H / DVP-NS718HP / DVP-NS728H / DVP-NS728HP Service Manual online
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DVP-NS611HP/NS710H/NS710HP/NS717HP/NS718H/NS718HP/NS728H/NS728HP
40
Additional Information
Troubleshooting
If you experience any of the following
difficulties while using the player, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should
any problem persist, consult your nearest
Sony dealer.
difficulties while using the player, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should
any problem persist, consult your nearest
Sony dealer.
Power
The power is not turned on.
, Check that the mains lead is connected
securely.
Picture
There is no picture/picture noise appears.
, Re-connect the connecting cable securely.
, The connecting cables are damaged.
, Check the connection to your TV (page 10)
and switch the input selector on your TV so
that the signal from the player appears on
the TV screen.
that the signal from the player appears on
the TV screen.
, The disc is dirty or flawed.
, The disc is recorded in a colour system that
is different from your TV.
, You set the “PROGRESSIVE
(COMPONENT OUT ONLY)” to “ON” in
“SCREEN SETUP” (page 33) even though
your TV cannot accept the progressive
signal. In this case, refer to page 34 to reset
the setting.
“SCREEN SETUP” (page 33) even though
your TV cannot accept the progressive
signal. In this case, refer to page 34 to reset
the setting.
, If the colour system of your player does not
match with that of your TV, change the
colour system of the player. For details, see
page 8. (You cannot change the colour
system of the DVD disc itself.)
colour system of the player. For details, see
page 8. (You cannot change the colour
system of the DVD disc itself.)
, Even if your TV is compatible with
progressive format 525p/625p signals and
connected using COMPONENT VIDEO
OUT jacks, the image may be affected when
you set the player to progressive format. In
this case, set the “PROGRESSIVE
(COMPONENT OUT ONLY)” in
“SCREEN SETUP” to “OFF” (page 33) so
that the player is set to normal (interlace)
format.
connected using COMPONENT VIDEO
OUT jacks, the image may be affected when
you set the player to progressive format. In
this case, set the “PROGRESSIVE
(COMPONENT OUT ONLY)” in
“SCREEN SETUP” to “OFF” (page 33) so
that the player is set to normal (interlace)
format.
, The player is connected to an input device
that is not HDCP compliant. See page 11.
, If the HDMI OUT jack is used for video
output, changing the “HDMI
RESOLUTION” setting in “HDMI
SETUP” may solve the problem (page 38).
Connect the TV and the player using a video
jack other than the HDMI OUT, and switch
the TV’s input to the connected video input
so that you can see the on-screen displays.
Change the “HDMI RESOLUTION”
setting in “HDMI SETUP,” and switch the
TV’s input back to HDMI. If the picture still
does not appear, repeat the steps and try
other options.
RESOLUTION” setting in “HDMI
SETUP” may solve the problem (page 38).
Connect the TV and the player using a video
jack other than the HDMI OUT, and switch
the TV’s input to the connected video input
so that you can see the on-screen displays.
Change the “HDMI RESOLUTION”
setting in “HDMI SETUP,” and switch the
TV’s input back to HDMI. If the picture still
does not appear, repeat the steps and try
other options.
, Press [/1 to turn off the player, and enter
“369” using the number buttons on the
remote, then press
remote, then press
[/1 to turn on the player
again (page 38).
There is no picture/picture noise appears
when connected to the HDMI OUT jack.
when connected to the HDMI OUT jack.
, Try the following: 1Turn the player off
and on again.
2Turn the connected
equipment off and on again.
3Disconnect
and then connect the HDMI cord again.
Sound
There is no sound.
, Re-connect the connecting cable securely.
, The connecting cable is damaged.
, The player is connected to the wrong input
jack on the audio component (page 12).
, The audio component input is not correctly
set.
, The player is in pause mode or in Slow-
motion Play mode.
, The player is in fast forward or fast reverse
mode.
, If the audio signal does not come through
the DIGITAL OUT (COAXIAL)/HDMI
OUT jack, check the audio settings (page
36).
OUT jack, check the audio settings (page
36).
, While playing a Super VCD on which the
audio track 2 is not recorded, no sound will
come out when you select “2:STEREO,”
“2:1/L,” or “2:2/R.” Press AUDIO to select
the recorded track.
come out when you select “2:STEREO,”
“2:1/L,” or “2:2/R.” Press AUDIO to select
the recorded track.
, When playing multichannel MPEG audio
sound tracks, only the Front (L) and Front
(R) signals will be output from two front
speakers.
(R) signals will be output from two front
speakers.
, The equipment connected to the HDMI
OUT jack does not conform to the audio
signal format, in this case set “AUDIO
signal format, in this case set “AUDIO
(HDMI)” in “HDMI SETUP” to “PCM”
(page 38).
(page 38).
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No sound is output from the HDMI OUT
jack
jack
, Try the following: 1Turn the player off
and on again.
2Turn the connected
equipment off and on again.
3Disconnect
and then connect the HDMI cord again.
, The HDMI OUT jack is connected to a DVI
device (DVI jacks do not accept audio
signals).
signals).
The sound volume is low.
, The sound volume is low on some DVDs.
The sound volume may improve if you set
“AUDIO DRC” in “AUDIO SETUP” to
“TV MODE” (page 36).
“AUDIO DRC” in “AUDIO SETUP” to
“TV MODE” (page 36).
Operation
The remote does not function.
, The batteries in the remote are weak.
, There are obstacles between the remote and
the player.
, The distance between the remote and the
player is too far.
, The remote is not pointed at the remote
sensor on the player.
The disc does not play.
, The disc is turned over.
Insert the disc with the playback side facing
down.
down.
, The disc is skewed.
, The player cannot play certain discs
(page 2).
, The region code on the DVD does not match
the player.
, Moisture has condensed inside the player
(page 3).
, The player cannot play a recorded disc that
is not correctly finalized (page 44).
The album/track/file names are not
displayed correctly.
displayed correctly.
, The player can only display numbers and
alphabet. Other characters are displayed as
“*”.
“*”.
The disc does not start playing from the
beginning.
beginning.
, Programme Play, Shuffle Play, Repeat Play,
or A-B Repeat Play is selected (page 23).
, Resume play has taken effect (page 17).
“Copyright lock” appears and the screen
turns blue when playing in DVD-VR mode.
turns blue when playing in DVD-VR mode.
, Images taken from digital broadcasts, etc.,
may contain copy protection signals, such
as complete copy protection signals, single
copy signals, and restriction-free signals.
When images that contain copy protection
signals are played, a blue screen may appear
instead of the images. It may take a while
when looking for playable images. (For
player that cannot play images that contain
a copy protection only)
as complete copy protection signals, single
copy signals, and restriction-free signals.
When images that contain copy protection
signals are played, a blue screen may appear
instead of the images. It may take a while
when looking for playable images. (For
player that cannot play images that contain
a copy protection only)
Some functions such as Stop, Fast Play,
Slow Play, Slow-motion Play, Repeat
Play, Shuffle Play, or Programme Play
cannot be performed.
Slow Play, Slow-motion Play, Repeat
Play, Shuffle Play, or Programme Play
cannot be performed.
, Depending on the disc, you may not be able
to do some of the operations above.
The player does not operate properly.
, When static electricity, etc., causes the
player to operate abnormally, unplug the
player.
player.
5 numbers or letters are displayed on the
screen.
screen.
, The self-diagnosis function was activated.
(See the table on page 42.)
The disc tray does not open and “LOCKED”
appears on the front panel display.
appears on the front panel display.
, Child Lock is set (page 8).
The disc tray does not open and “TRAY
LOCKED” appears on the front panel
display.
LOCKED” appears on the front panel
display.
, Contact your Sony dealer or local
authorized Sony service facility.
“Data error” appears on the TV screen
when playing video, photo, and music
files.
when playing video, photo, and music
files.
, The video, photo, and music files you want
to play is broken.
,continued
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The CONTROL FOR HDMI function does
not work.
not work.
, Make sure that the connected component is
compatible with the CONTROL FOR
HDMI function. Please refer to the
operating instructions of the component for
detailed explanation.
HDMI function. Please refer to the
operating instructions of the component for
detailed explanation.
, Make sure that the TV’s input is switched to
DVD player so that the signal from the
player appears on the TV screen, and
“CONTROL FOR HDMI” is set to “ON”
(page 39).
player appears on the TV screen, and
“CONTROL FOR HDMI” is set to “ON”
(page 39).
‘BRAVIA Sync’ display does not appear.
, Turn off any display of the DVD player
displays. Then, try again.
, Please return to the one screen mode if your
TV is in two screen mode. Then, try again.
Your TV automatically turns on or the TV’s
input is switched to the player.
input is switched to the player.
, “CONTROL FOR HDMI” is set to “ON”
(page 39). Switch this function to “OFF”.
Display language on the screen switches
automatically.
automatically.
, When “LANGUAGE FOLLOW” is set to
“ON” in the “HDMI SETUP” (page 39), the
display language on the screen
automatically switches, according to the
language setting of the connected TV, if you
change the language settings on your TV,
etc.
display language on the screen
automatically switches, according to the
language setting of the connected TV, if you
change the language settings on your TV,
etc.
USB (DVP-NS728H and DVP-
NS728HP only)
NS728HP only)
The player does not detect a USB device
connected to the player.
connected to the player.
, The USB device is not securely connected
to the player (page 16).
, The USB device or a cable is damaged.
, Disc mode has not been switched to USB
mode.
, Compatibility with all encoding/writing
softwares, recording devices, and recording
media cannot be guaranteed. Incompatible
USB device may produce noise or
interrupted audio or may not play at all.
media cannot be guaranteed. Incompatible
USB device may produce noise or
interrupted audio or may not play at all.
Self-diagnosis Function
(When letters/numbers appear on the
screen)
When the self-diagnosis function is activated
to prevent the player from malfunctioning, a
five-character service number (e.g., C 13 50)
with a combination of a letter and four digits
appears on the screen. In this case, check the
following table.
to prevent the player from malfunctioning, a
five-character service number (e.g., C 13 50)
with a combination of a letter and four digits
appears on the screen. In this case, check the
following table.
First three
characters of
the service
number
characters of
the service
number
Cause and/or corrective
action
action
C 13
The disc is dirty or recorded
in a format that this player
cannot play (page 43).
in a format that this player
cannot play (page 43).
,Clean the disc with a
cleaning cloth or check its
format.
format.
C 31
The disc is not inserted
correctly.
correctly.
,Re-insert the disc
correctly.
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Playable Media
*
1
DVP-NS728H and DVP-NS728HP only.
*
2
DVP-NS710HP can play video files in MPEG-1 format only.
Notes about video, photo, or
music files that the player can
play
music files that the player can
play
The player can play the following files:
*
1
Except DVP-NS710HP.
*
2
DivX
®
is a video file compression technology,
developed by DivX, Inc.
DivX, DivX Certified, and associated logos are
trademarks of DivX, Inc. and are used under
license.
trademarks of DivX, Inc. and are used under
license.
*
3
Only support movie data of cyber shot.
*
4
Files with copyright protection (Digital Right
Management) cannot be played.
Management) cannot be played.
*
5
MP3 (MPEG-1 Audio Layer III) is a standard
format defined by ISO (International
Organization for Standardization)/IEC
(International Electrotechnical Commission)
MPEG which compresses audio data.
format defined by ISO (International
Organization for Standardization)/IEC
(International Electrotechnical Commission)
MPEG which compresses audio data.
The player will play any file in the above
table, even if the file format differs. Playing
such data may generate noise that can result
in speaker damage. The player can play the
following files:
• Photo files that conform to the DCF*
table, even if the file format differs. Playing
such data may generate noise that can result
in speaker damage. The player can play the
following files:
• Photo files that conform to the DCF*
image file format.
• DATA CDs recorded according to ISO
9660** Level 1/Level 2, or its extended
format, Joliet.
format, Joliet.
• DATA DVDs recorded according to UDF
(Universal Disk Format).
Type
Disc Logo
Icon
Characteristic
DVD VIDEO
• Commercial DVD
• DVD+RWs/DVD+Rs/
• DVD+RWs/DVD+Rs/
DVD+R DLs in +VR mode
• DVD-RWs/DVD-Rs/DVD-R
DLs in video mode
DVD-VR mode
• DVD-RWs/DVD-Rs/DVD-R
DLs in VR (Video
Recording) mode
Recording) mode
CD
• Music CD
• CD-Rs/CD-RWs in music
• CD-Rs/CD-RWs in music
format
VIDEO CD
• Super VCDs
• CD-Rs/CD-RWs in video
• CD-Rs/CD-RWs in video
CD/Super VCD format
DATA disc or USB
*
1
–
• DATA CD/DATA DVD or
USB
*
1
devices containing
video
*
2
, photo, or music
files
File Type
File format
Extension
Video
DivX
*
1
*
2
“.avi” or
“.divx”
“.divx”
MPEG-1
*
3
“.mpg” or
“.mpeg”
“.mpeg”
MPEG-4
(simple
profile)
(simple
profile)
*
1
*
4
“.mp4” or
“.m4v”
“.m4v”
Photo
JPEG
“.jpeg” or
“.jpg”
“.jpg”
Music
MP3
*
5
“.mp3”
WMA
*
4
“.wma”
AAC
*
4
“.m4a”
LPCM/WAVE “.wav”
,continued
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