DSC-W380 (serv.man2) - Sony Digital Camera Service Manual (repair manual). Page 6

DSC-W380_L2

1-3

Self-diagnosis Code

Symptom/State

Correction

Repaired by:

Block

Function

Detailed

Code

C

1

3

0

1

The internal memory has experienced a 
media error.

Turn the power off and on again.

The internal memory has experienced a 
format error.

Format the internal memory.

Memory card is unformatted.

Format the memory card.

Memory card is broken.

Insert a new memory card.

Memory card type error

Insert a supported memory card.

The camera cannot read or write data on 
the memory card.

Turn the power off and on again, or taking out and inserting the 
memory card several times.

C

3

2

0

1

Trouble with hardware

Turn the power off and on again.

E

6

1

0

0

Difficult to adjust focus
(Cannot initialize focus)

Retry turn the power on by the power switch. If it does not 
recover, check the focus reset sensor of lens block (pin rf of 
CN401 on the SY-262 board). If it is OK, check the focus motor 
drive IC (IC401 on the SY-262 board).

E

6

1

1

0

Zoom operations fault
(Cannot initialize zoom lens.)

Retry turn the power on by the power switch. Check the zoom 
reset sensor of lens block (pin ra of CN401 on the SY-262 
board) when zooming is performed when the zoom button is 
operated. If it is OK, check the zoom motor drive IC (IC401 
on the SY-262 board).

E

6

2

0

2

Abnormality of IC for steadyshot.

Check or replacement of the IC for steadyshot (IC401 on the 
SY-262 board).

E

6

2

1

0

Lens initializing failure.

Check or replacement of the IC for steadyshot (IC401 on the 
SY-262 board).

E

6

2

1

1

Lens overheating (PITCH).

Check the HALL element (PITCH) of optical image stabilizer 
(pin qf, qh of CN401 on the SY-262 board). If it is OK, check 
PITCH angular velocity sensor (SE401 on the SY-262 board) 
peripheral circuits.

E

6

2

1

2

Lens overheating (YAW).

Check the HALL element (YAW) of optical image stabilizer 
(pin qj, ql of CN401 on the SY-262 board). If it is OK, check 
YAW angular velocity sensor (SE401 on the SY-262 board) 
peripheral circuits.

E

6

2

2

0

Abnormality of thermistor.

Check the OIS temp sensor of optical image stabilizer (pin qa, 
qs

 of CN401 on the SY-262 board).

E

9

1

0

1

Abnormality when flash is being charged. Checking of flash unit or replacement of flash unit. (Note)

E

9

2

0

0

Non-standard battery is used.

Use the compatible battery only.

E

9

4

0

0

Internal memory fault

Inspect the internal memory (IC201 on the SY-262 board).

Note: After repair, be sure to perform “1-6. PROCESS AFTER FIXING FLASH ERROR”.

When “FLASH error” (Self-diagnosis Code E : 91 : 01) occurs, to prevent any abnormal situation caused by high voltage, setting of the flash 
is changed automatically to disabling charge and flash setting.
After fixing, this setting needs to be deactivated. Flash error code can be initialized by the operations on the HOME screen.

Initializes the setting to the default setting. 
Even if you execute this function, the images are retained.

1 MENU t  

(Settings) 

t  

(Main 

Settings) 

t [Initialize] t [OK] t

z on the control button

• Be sure not to turn off the camera while initializing.