Read Sony DSC-P71 Service Manual online
DSC-P71
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86
Personal computers
Symptom
Cause
Solution
You do not know the OS of
your computer.
your computer.
—
p Check “Recommended environment for personal computers”
(page 44).
You cannot install the
USB driver.
USB driver.
—
p In Windows 2000, log on as Administrators (authorized
Administrators) (page 45).
Your personal computer
does not recognize your
camera.
does not recognize your
camera.
• The camera is turned off.
• The battery level is too low.
• You are not using the supplied USB cable.
• The USB cable is not connected securely.
• The battery level is too low.
• You are not using the supplied USB cable.
• The USB cable is not connected securely.
• “USB CONNECT” is set to “PTP” in the SET
UP settings.
• The USB connectors on your personal computer
are connected to other equipment besides the
keyboard, the mouse, and your camera.
keyboard, the mouse, and your camera.
• The USB driver is not installed.
• Your computer does not properly recognize the
• Your computer does not properly recognize the
device because you connected the camera and
your computer with the USB cable before you
installed the “USB Driver” from the supplied
CD-ROM.
your computer with the USB cable before you
installed the “USB Driver” from the supplied
CD-ROM.
p Turn on the camera (page 20).
p Use the AC power adaptor (not supplied) (page 19).
p Use the supplied USB cable (page 47).
p Disconnect the USB cable, and connect it again securely. Make
sure that “USB MODE” is displayed on the LCD screen
(page 47).
(page 47).
p Set it to “NORMAL” (pages 55, 98).
p Disconnect the USB cables except for those connected to the
keyboard, the mouse, and your camera.
p Install the USB driver (page 45).
p Delete the erroneously recognized device from your computer,
then install the USB driver (pages 45, 49).
You cannot copy images.
• The camera is not correctly connected to your
computer.
• The copy procedure differs depending on your
OS.
—
p Connect the camera and your computer correctly using the USB
cable.
p Follow the copy procedure that your OS suggests (pages 48, 49,
54).
p If you are using the “PIXELA ImageMixer for Sony” software,
click on HELP.
The image cannot be
played back on a personal
computer.
played back on a personal
computer.
—
—
p If you are using the “PIXELA ImageMixer for Sony” software,
click on HELP.
p Consult the personal computer or software manufacturer.
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Personal computers (continued)
“Memory Stick”
Others
Symptom
Cause
Solution
The image is affected by
noise when you play back
an image on a personal
computer.
noise when you play back
an image on a personal
computer.
• You are playing back the file directly from the
“Memory Stick.”
p Copy the file to the hard disk of the personal computer and then
play the file back from the hard disk (page 80).
You cannot print an
image.
image.
—
p Check the printer settings.
p Click on HELP files for the “PIXELA ImageMixer for Sony”
software.
Symptom
Cause
Solution
You cannot insert a
“Memory Stick.”
“Memory Stick.”
• You are inserting it backwards.
p Insert it from the right side (page 23).
You cannot record on a
“Memory Stick.”
“Memory Stick.”
• The write-protect tab on the “Memory Stick” is
set to the LOCK position.
• The “Memory Stick” is full.
p Change the LOCK position (page 100).
p Delete unnecessary images (page 39).
You cannot format a
“Memory Stick.”
“Memory Stick.”
• The write-protect tab on the “Memory Stick” is
set to the LOCK position.
p Change the LOCK position (page 100).
You have formatted a
“Memory Stick” by
mistake.
“Memory Stick” by
mistake.
• All the images on the “Memory Stick” are
deleted by formatting.
p Set the “Memory Stick” write-protect tab to the LOCK position
(page 100).
Symptom
Cause
Solution
The camera doesn’t work,
no operations can be
performed.
no operations can be
performed.
• The battery level is low or zero (The
indicator appears.).
• The AC power adaptor is not connected
securely.
• The built-in microcomputer is not working
properly.
p Charge the battery (page 14).
p Connect it securely to the DC IN jack of your camera and to a
wall outlet (mains) (page 19).
p Disconnect, and then, after one minute, reconnect all power
sources. Then turn the power on and check that the camera
works properly.
works properly.
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