LC-32P50E. Version 1.1 - Sharp TV Handy Guide. Page 7

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Sharp Commitment
In general it is widely known that LCD Products are reliable and will give many years of
satisfaction.
However, in the event of a failure occurring, Sharp is committed to providing a fast efficient
return to full working operation of its Aquos Products.
For Aquos Products covered by the Collection, Repair and Return service, Sharp has set a
target time of no more that three working days turnaround from the date of collection to the
date of return.
For Aquos Products covered by the On-site Repair service, Sharp has set a target of no
more than three working days from when the service call is placed, with our Call Centre.
The Call Centre (Tel: 0870 787 4837) is in operation 09:00am to 05:00pm Monday to Friday,
excluding Public Holidays and is able to provide a substantial range of services direct to
end-users of Sharp Aquos Products.
In addition to this, if the product is faulty for the third time within the first year of purchase,
Sharp will consider replacing the unit. The replacement would be the same or similar model.
Note that an exchange is made at the discretion of Sharp Electronics (UK) Limited and is
subject to the unit not being subjected to abnormal use, operational errors, environmental
excesses or incorrect application.
If our Service Company (Sharpserv) is unable to obtain any functional parts for an Aquos
Product within in a period less than 10 working days from the date of receipt of the Aquos
Product, a like for like product exchange will be offered to the owner of the product.
Please note all cosmetic parts and any parts damaged or failed due to user abuse or mis-
operation are excluded.

Retailer Commitment
That all its Sales personnel are fully aware of the procedures documented in this Aquos
Service Policy and are very familiar with the after sales service provisions provided by Sharp.
To ensure that Aquos customers fully understand that Sharp provide a User Help Line (Tel:
0870 787 4837) for their use at any time during the product’s warranty period. What the
warranty and service requirements are, and that a full explanation of the warranty is included
with the documentation enclosed with each Aquos Product. To provide details on
specifications, correct operation of the product, offer advice and assistance where required
on installation and how to care for their Aquos product.