Read Sharp MX-3050N / MX-3060N / MX-3070N / MX-3550N / MX-3560N / MX-3570N / MX-4050N / MX-4060N / MX-4070N (serv.man2) Handy Guide online
REPAIR HINTS
SHARP
80
PRINT CONTROLLER
ALL
Acrobat Reader DC prints streaks
(black bands or lines) instead of text
after upgrading to Windows 10
Anniversary update.
This issue appears to be isolated to Adobe Reader DC
and should be resolved by updating Adobe Reader DC to
the latest release.
https://helpx.adobe.com/acrobat/kb/reader-dc-prints-
streaks-after-upgrade-Win10-anniversary-update.html
Incorrect output (position & order),
only when printing A5 booklets.
Upgrade the MFP Firmware to 02.01.Z1.C0 (or higher).
SHARP PRINT RELEASE
ALL
Jobs are not listed within the Print
release screen.
This issue may occur when multiple jobs for print release
are sent at the same time.
Upgrade the MFP firmware to 05.11.Z1.00 (or higher).
When using Sharp Print Release, jobs
fail to print (error 211000 may be
displayed) and the application hangs.
This phenomenon may occur when Print is selected (to
release jobs) at exactly the same time by two users on
two different MFPs.
Upgrade the MFP Firmware to 02.01.Z1.d0 (or higher).
Which models can be configured to
use Sharp Print Release?
Sharp Print Release is supported on CR4
MX-3050N – MX6070N series only.
What is the recommended number of
client MFPs that can be connected to
the MFP Master?
It is recommended that up to 5 client MFPs can be
connected to a single MFP master when using Sharp Print
release.
SHARP OSA
ALL
When executing an OSA scan
operation with a large quantity of
originals, the MFP hangs.
Update the MFP firmware to 05.11.Z1.00 (or higher).
Configuring Sharp OSA - Standard
Application & External Accounting
Application settings.
For Sharp OSA v5.0 supported devices, there are some
new settings available that has affected the configuration
of both Standard Application Settings (MX-AMX2) and
External Accounting Application Settings (MX-AMX3).
Unless otherwise stated by the Solution Vendor, the
Browser Setting should be set to HTML Browser 3.5 and
the Data Size should be set to Wide-SVGA.
CLOUD CONNECTOR
ALL
After performing a firmware update
from 02.01.Z1.00 (or earlier) to
04.00.Z1.00 (or higher), the Google
Drive icon disappears from the Home
screen
The ability to enable/disable Google Drive from Cloud
Connect Settings within System Settings has been added.
Connect Settings within System Settings has been added.
As the default setting is Disabled, change to Enable in
order to use Google Drive (so that the Google Drive Icon
re-appears on the Home screen when configured).
Connection Failed – 10031000
error message when authenticating to
OneDrive (for Business)
Do not enter the Domain extension (eg: .com, .net, .org)
at the end of the domain name under
Cloud Connect - Cloud Connect Settings (Office365).
NG: sharpdocumentsolution.onmicrosoft.com.
OK: sharpdocumentsolution
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