Read Sharp AR-NS2 (serv.man3) User Guide / Operation Manual online
TABLE OF CONTENTS
32
TROUBLESHOOTING
If a problem or question arises, try to solve the situation using the following information before contacting your
authorised SHARP dealer.
authorised SHARP dealer.
The image cannot be scanned.
Cause: The original is loaded upside down.
Solution:If you are using the document glass, the original must be placed face down. If you are using the reversing
Solution:If you are using the document glass, the original must be placed face down. If you are using the reversing
automatic document feeder, the original must be inserted face up.
A moiré (stripe pattern) appears on the scanned image.
Cause: A slight amount of
moiré
sometimes appears when printed matter is scanned.
Solution:The screen that appears when the [EXPOSURE] key is touched includes a [MOIRÉ REDUCTION]
checkbox. Selecting this checkbox can reduce the occurrence of moiré. (
page 21
) If you are using the
document glass, also try shifting the position and/or angle of the original on the document glass.
The scanned image is fuzzy or has smudges.
Cause: The document glass or the underside of the document cover is dirty.
Solution:To clean the document glass and the underside of the document cover, see page 7-3 of the "Operation
Solution:To clean the document glass and the underside of the document cover, see page 7-3 of the "Operation
manual (for general information and copier operation)".
The scanned image is clipped.
Cause: The set original scanning size is smaller than the actual original size.
Solution:Set the actual original size. (
Solution:Set the actual original size. (
page 20
)
If you have intentionally set a smaller size than the actual original size, place the original taking into
account the guides for the set original size. For example, when scanning an A4 (8-1/2" x 11") original
using a B5 (5-1/2" x 8-1/2") setting, align the original using the scale at the left edge to fit the area you
wish to scan into the B5 (5-1/2" x 8-1/2") scanning area.
account the guides for the set original size. For example, when scanning an A4 (8-1/2" x 11") original
using a B5 (5-1/2" x 8-1/2") setting, align the original using the scale at the left edge to fit the area you
wish to scan into the B5 (5-1/2" x 8-1/2") scanning area.
The scanned image is upside down or on its side.
Cause: The original was not placed in the correct orientation.
Solution:Place the original in the correct orientation. (Refer to page 4-7 of Operation manual (for general
Solution:Place the original in the correct orientation. (Refer to page 4-7 of Operation manual (for general
information and copier operation).)
You wish to rotate the scanned image 90°.
Cause: The orientation of the placed document cannot be changed.
Solution:Use the "ROTATE THE IMAGE 90 DEGREES" checkbox. (
Solution:Use the "ROTATE THE IMAGE 90 DEGREES" checkbox. (
page 20
)
The scanned image range is on the opposite side of the selected image range.
Cause: The original was placed with the left and right sides reversed.
Solution:Place the original in the correct orientation. (Refer to page 4-6 of Operation manual (for general
Solution:Place the original in the correct orientation. (Refer to page 4-6 of Operation manual (for general
information and copier operation).)
The received image data cannot be opened.
Cause: The viewer program used by the recipient does not support the format of the received image data.
Solution:Try selecting a different file type (TIFF, JPEG, or PDF) and/or a different compression format (NONE, MH
Solution:Try selecting a different file type (TIFF, JPEG, or PDF) and/or a different compression format (NONE, MH
(G3), or MMR (G4)) when sending the image data. (Refer to
page 23
.)
Otherwise, open to use Sharpdesk or a viewer program that supports the above combinations of file types
and compression formats.
and compression formats.
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