KX-TS2388RUB, KX-TS2388RUW, KX-TS2388CAB, KX-TS2388CAW, KX-TS2388UAB, KX-TS2388UAW - Panasonic Telephone Service Manual (repair manual). Page 13

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13
KX-TS2388RUB/KX-TS2388RUW/KX-TS2388CAB/KX-TS2388CAW/KX-TS2388UAB/KX-TS2388UAW
8 Troubleshooting Guide
8.1.
Service Hints
8.2.
Pulse Dialing Problems
Check IC801 (91), R481, R485.
Check IC801, X1.
Dead.
Check Q401, Q402, Q403.
Can't hear the voice from handset.
Check Q422, Q107.
No voice transmit.
Can't tone dial.
Check D3, D4, D5, D6, IC1, Q1
Check Q101, Q103, Q104.
No rings.
Can't pulse dial.
Check Handset jack.
Can't speak with the handset.
Check IC801, R407~R409, IC601, Q406, Q407, 
C412~C414, R619~R621.
Can't change the volume for Handset or 
Speakerphone.
Check IC801, Q107, Q401.
No volume handset or speakerphone.
SYMPTOM
CURE
Check C551, C552, R551, R552, D551~D554, IC801.
Caller ID Function doesn't work.
Check around IC501, Q501, Q502.
Caller ID Function doesn't work. (DTMF)
Check IC201, Q201.
Can't auto redial. 
Check Q110.
Can't hold.
Check IC601.
Can't speak with the speakerphone.
Can a pulse sound
be monitored?
Check TEL line Jack.
Do pulses 
(3 Vp-p) appear
at Pin73 of IC801?
Do pulses
(0.6 Vp-p) appear
at base of Q103?
Does the voltage 
across Tip (T) and 
Ring (R) rapidly 
switch between 48V 
and 10V  ?
YES
NO
Check IC801, 
X1.
NO
Check dial mode 
in Pulse Dialing?
Change to 
Pulse Dial 
mode.
NO
Check Q104.
Check Q101 and
Q103.
NO
YES
YES
YES
YES
NO
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