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119
APR 2003
Ver. 1.00
DP-2310/3010
4.2.7.
FAX Service Mode 8 (Check & Call)
4.2.7.1.
Overview
This feature enables the Authorized Servicing Dealers to manage and improve the machine maintenance to
their customers by alerting them of equipment problems. It also can be used as a Supply Sales Tool by
alerting the Dealer that the unit is running Low on Toner. The function overview is as follows:
their customers by alerting them of equipment problems. It also can be used as a Supply Sales Tool by
alerting the Dealer that the unit is running Low on Toner. The function overview is as follows:
1. The machine’s printer error information is stored in the Printer Report.
2. The printer report can be manually printed when required.
3. When printer errors occurs, the unit can automatically transmit the Service Alert Report to the pre-
2. The printer report can be manually printed when required.
3. When printer errors occurs, the unit can automatically transmit the Service Alert Report to the pre-
registered telephone number or email address.
4. When the unit detects Low Toner or PM counter reached the maintenance timing, it can automatically
transmit the Maintenance Alert Report to the pre-registered telephone number or email address.
5. When the unit detects Low Toner, it can automatically print out the Toner Order Form with pre-
registered order information.
Select the “08 Check & Call” on the Touch Panel display.
↓
Select the desired code number on the Touch Panel display.
(i.e. 01 Service Alert Fax #, input the telephone No. or for an email address, press the “FAX/EMAIL “
Mode key and input the email address.)
(i.e. 01 Service Alert Fax #, input the telephone No. or for an email address, press the “FAX/EMAIL “
Mode key and input the email address.)
↓
Touch the “OK” key.
↓
Touch the “OK” key 3 times.
↓
Press “FUNCTION” and “C (CLEAR)” keys simultaneously to exit the service mode.
4.2.7.2.
Printer Reports
• Conditions under which a report can be printed or transmitted
1. Manual print
The Printer Report can be printed by Service Mode 3. (See Sect. 4.2.4.3. of the Service Manual)
2. Automatic transmission/printout
a. Service Alert Report
When the unit detects an Emergency Printer Error, the unit will immediately transmit the Service
Alert Report to the pre-registered telephone number or email address. However, the unit will not
transmit the Service Alert Report if it finds the same error within the same date in the error log.
Alert Report to the pre-registered telephone number or email address. However, the unit will not
transmit the Service Alert Report if it finds the same error within the same date in the error log.
b. Maintenance Alert Report
When the unit detects Low Toner, the unit can automatically transmit the Maintenance Alert Report
to the pre-registered telephone number or email address. Refer to the Error Code Table.
to the pre-registered telephone number or email address. Refer to the Error Code Table.
c. Toner Order Form
When the unit detects Low Toner, the unit can automatically print the Toner Order Form with the pre-
registered order information.
registered order information.
Note:
The Service and Maintenance Alert Reports are managed in the same manner as the normal memory
transmission (Retry, Incomplete, File List, Display while it is transmitting, Journal).
transmission (Retry, Incomplete, File List, Display while it is transmitting, Journal).
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