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103
11 TROUBLESHOOTING
11.1. Troubleshooting-1 (Error Code on the Control Panel)
Error code
Conceivable cause
Check items
Cate-
gory
code
Contents
F1
ROM error
1. Data from the SOC (IC1000) on the
CONTROL Board or from the Flash
ROM (IC1006) is faulty.
ROM (IC1006) is faulty.
2. Flash ROM (IC1006) access error
1. Check the soldering condition of the Flash ROM (IC1006).
2. Replace the CONTROL Board when the erroneous part cannot be speci-
2. Replace the CONTROL Board when the erroneous part cannot be speci-
fied including the surrounding circuit.
F2
RAM error
1. Data from the SOC (IC1000) on the
CONTROL Board or from the
SDRAM (IC1004) is faulty.
SDRAM (IC1004) is faulty.
2. SDRAM (IC1004) access error
1. Check the soldering condition of the SDRAM (IC1004).
2. Replace the CONTROL Board when the faulty part cannot be specified
2. Replace the CONTROL Board when the faulty part cannot be specified
including the surrounding circuit.
F3
SOC initialization
error
error
SOC (IC1000) on the CONTROL Board
is erroneous.
is erroneous.
Replace the CONTROL Board.
F4
AFE initialization
error
error
1. Data from the SOC (IC1000) on the
CONTROL Board or from the AFE
(IC1015) is faulty.
(IC1015) is faulty.
2. AFE (IC1015) access error
1. Check the soldering condition of the AFE (IC1015).
2. Replace the CONTROL Board when the erroneous part cannot be
2. Replace the CONTROL Board when the erroneous part cannot be
specified including the surrounding circuit.
F5
The temperature of
the Thermal Printer
Head exceeded
the regulated
value.
the Thermal Printer
Head exceeded
the regulated
value.
1. Thermal Printer Head is faulty or its
temperature is extremely high.
1. On the test mode "HJ", perform the printing test.
2. When the printed data is not correct, print another pattern.
3. If the printing is still not correct, replace the Thermal Printer Head.
4. Replace the CONTROL Board when the print data is correct.
2. When the printed data is not correct, print another pattern.
3. If the printing is still not correct, replace the Thermal Printer Head.
4. Replace the CONTROL Board when the print data is correct.
2. The temperature control circuit of the
Thermal Printer Head doesn’t work
correctly.
correctly.
1. Measure the 6th pin voltage of CN1011.
2. Replace the CONTROL Board when the voltage is 1 V or more.
3. Replace the Thermal Printer Head when the voltage is less than 1 V.
2. Replace the CONTROL Board when the voltage is 1 V or more.
3. Replace the Thermal Printer Head when the voltage is less than 1 V.
F9
Program error
Software error occurred during
program execution.
program execution.
1. Turn off the power switch then turn it on again.
2. When the initial check is completed, check that "1" is displayed on the
2. When the initial check is completed, check that "1" is displayed on the
Display Window.
3. Press the "Copy Key "again and check printing and data storage.
4. If "F9" error occurs, replace the CONTROL Board.
4. If "F9" error occurs, replace the CONTROL Board.
U11
No paper error
1. The copy paper is not set on the
Paper Cover.
Set the copy paper.
2. The Actuator of the Paper Sensor is
faulty or is not operating
appropriately.
appropriately.
1. Check the Actuator mechanism.
→ Is the Actuator released from the sensor (IC601) on the PAPER
SENSOR Board when there is copy paper on the Paper Sensor?
2. Re-install or replace the Actuator.
3. The Paper Sensor or its monitor
circuit is not operating correctly.
1. Check the connection between CN600 (PAPER SENSOR Board) and
CN1007 (CONTROL Board).
2. Check the soldering state of the PAPER SENSOR Board, and if there is a
problem, provide resoldering.
3. Check the soldering state of chip resistor R1173 on the CONTROL
Board, and if there is a problem, provide resoldering.
4. Check the following signals on the PAPER SENSOR Board.
(1) CN600-1st pin: +3.3 V
(2) CN600-2nd pin: Approx. +3.3 V (when there is no paper)
5. Check the following signals on the CONTROL Board.
(1) CN1007-1st pin: +3.3 V
(2) CN1007-2nd pin: Approx. +3.3 V (when there is no paper)
6. Replace faulty cables or connectors.
7. Replace erroneous parts or the PAPER SENSOR Board.
8. Replace the CONTROL Board.
(1) CN600-1st pin: +3.3 V
(2) CN600-2nd pin: Approx. +3.3 V (when there is no paper)
5. Check the following signals on the CONTROL Board.
(1) CN1007-1st pin: +3.3 V
(2) CN1007-2nd pin: Approx. +3.3 V (when there is no paper)
6. Replace faulty cables or connectors.
7. Replace erroneous parts or the PAPER SENSOR Board.
8. Replace the CONTROL Board.
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