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32
10 TROUBLESHOOTING
10.1. Troubleshooting-1 (when no error message is displayed on PC)
Phenomenon
Possible Cause
Check Point
Remarks
No power
1. Power Cord is not inserted to AC
Adaptor correctly
Adaptor correctly
.
1. Insert the Power Cord to the AC Adaptor,
correctly.
2. Replace the Power Cord.
correctly.
2. Replace the Power Cord.
2. AC Adaptor does not work correctly or
AC Adaptor failure occurs.
AC Adaptor failure occurs.
1. Connect the AC Adaptor to the scanner,
again.
2. Replace the AC Adaptor.
again.
2. Replace the AC Adaptor.
3. LEDs (Red and Green Indicators) or
their drive circuit does not work
correctly.
their drive circuit does not work
correctly.
1. Check the following connection and
soldering condition on each connector:
soldering condition on each connector:
→ J4 (CONTROL Board) to
J1 (PANEL Board)
2. Check the LEDs soldering condition on the
PANEL Board.
3. Check the soldering condition (especially
ASIC and J4) on the CONTROL Board.
4. Replace faulty parts.
2. Check the LEDs soldering condition on the
PANEL Board.
3. Check the soldering condition (especially
ASIC and J4) on the CONTROL Board.
4. Replace faulty parts.
4. Boot program for the scanner does not
work correctly.
work correctly.
1. Check the soldering condition (especially
ASIC) on the CONTROL Board.
2. Replace the CONTROL Board.
ASIC) on the CONTROL Board.
2. Replace the CONTROL Board.
5. PC does not recognize USB
connection.
connection.
1. Check the USB cable's connection
between the PC and scanner.
2. Connect the USB cable again, and then
restart the scanner so as to check whether
the PC recognizes the USB connection.
3. Check the soldering condition (especially
ASIC, and their surrounding circuits)
on the CONTROL Board.
between the PC and scanner.
2. Connect the USB cable again, and then
restart the scanner so as to check whether
the PC recognizes the USB connection.
3. Check the soldering condition (especially
ASIC, and their surrounding circuits)
on the CONTROL Board.
Defects in the scanned
image
(ex: black or white lines
or banding in the image)
image
(ex: black or white lines
or banding in the image)
1. Dust on the Flatbed Glass
1. Clean the surface of the Flatbed Glass.
2. Execute "Carriage Test" in Sec. 9.3.5 to
check the scanned image.
2. Execute "Carriage Test" in Sec. 9.3.5 to
check the scanned image.
2. Dust on the scanning position on the
Scanning Unit
Scanning Unit
1. Remove the dust on the scanning position.
2. Execute "Carriage Test" in Sec. 9.3.5 to
check the scanned image.
2. Execute "Carriage Test" in Sec. 9.3.5 to
check the scanned image.
3. Scanning Unit has some problems.
1. Execute "Carriage Test" in Sec. 9.3.5
to check whether this phenomenon is
reproduced
2. Check the connection between J3
(CONTROL Board) and CIS
to check whether this phenomenon is
reproduced
2. Check the connection between J3
(CONTROL Board) and CIS
(included in
the Scanning Unit).
3. Replace the Scanning Unit.
3. Replace the Scanning Unit.
Scanning position is
shifted.
shifted.
1.Scanning Unit mechanical problem
1. Check the mechanical condition of the belt
and gears driven by the Carriage Motor.
2. Check the belt tension controlled by the
Idle Pulley Assy.
3. Reassemble the Scanning Unit while
checking the attachment of the shaft to the
scanner.
4. Execute "Carriage Test" in Sec. 9.3.5.
5. Replace faulty parts.
and gears driven by the Carriage Motor.
2. Check the belt tension controlled by the
Idle Pulley Assy.
3. Reassemble the Scanning Unit while
checking the attachment of the shaft to the
scanner.
4. Execute "Carriage Test" in Sec. 9.3.5.
5. Replace faulty parts.
Noise during scanning
1. Scanning Unit mechanical problem
1. Check the mechanical condition of the
gears driven by the Carriage Motor and the
gear of the Idle Pulley Assy. while
executing "Carriage Test" in Sec. 9.3.5.
2. Replace faulty parts
gears driven by the Carriage Motor and the
gear of the Idle Pulley Assy. while
executing "Carriage Test" in Sec. 9.3.5.
2. Replace faulty parts
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