WD-N1213D6 - LG Washing Machine Service Manual (repair manual). Page 17

• Only use this feature when instructed to do so by the

call center. The transmission sounds similar to a fax
machine, and so has no meaning except to the call
center.

• SMARTDIAGNOSIS

TM

cannot be activated if the

washer does not power up. If this happens, then
troubleshooting must be done without
SMARTDIAGNOSIS

TM

.

If you experience problems with your washer, call to
Customer information center. Follow the call center
agent's instructions, and do the following steps when
requested:

1. Press the Power button to turn on the washer.

Do not press any other buttons or turn the cycle
selector knob.

2. When instructed to do so by the call center,

place the mouthpiece of your phone very close to the
Power button.

3. Press and hold the “Temp.” button for three

seconds, while holding the phone mouthpiece
to the icon or Power button.

4. Keep the phone in place until the tone transmission

has finished. This takes about 17 seconds, and the
display will count down the time.
• For best results, do not move the phone while the

tones are being transmitted.

• If the call center agent is not able to get an

accurate recording of the data, you may be asked
to try again.

• Pressing the Power button during the transmission

will shut off the SMARTDIAGNOSISTM.

5. Once the countdown is over and the tones have

stopped, resume your conversation with the call
center agent, who will then be able to assist you
using the information transmitted for analysis at 
the call to Customer information center.

7-6. Smart Diagnosis

TM